The Change Agent and the Outsourcing Process

by Schon Connaker, Karen Gretsky

Change is a way of life in the corporate world. Change will continue to reconfigure, and even erase, global and industrial boundaries, pushing businesses and industries to compete in new ways. Business leaders who want to maintain a competitive advantage and survive, not to mention prosper, in today's marketplace must equip their companies with the ability to address change, assess the manner in which they conduct business, implement new technologies, and relate to their employees and customers.

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The Change Agent and the Outsourcing Process December 2000