Cutter Consortium :: Relationship Management: A Stakeholder Perspective

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Relationship Management: A Stakeholder Perspective

by Mary C. Lacity, Leslie P. Willcocks

With nearly US $1 trillion being spent each year on IT worldwide, the question is no longer whether to outsource, but how to harness IT supplier capabilities, ensure contracts go well, and remain flexible in case relationships go awry. In short, executives want to better manage IT suppliers. Ten years of research conducted by the authors has found that successful IT outsourcing relationships require a significant amount of senior management's attention.

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Relationship Management: A Stakeholder Perspective March 2001

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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Relationship Management: A Stakeholder Perspective