Proven Practices for IT Offshore Outsourcing

by Joseph W. Rottman, Mary C. Lacity

Despite the controversy surrounding offshore outsourcing of IT work, the market is growing faster than predicted, mostly due to the practice's positive effects on IT productivity, IT costs, and IT quality. But to realize offshore outsourcing benefits, CIOs must actively develop a global sourcing portfolio, manage risks, and empower their organizations to work effectively with offshore suppliers to protect quality and achieve real cost savings. The accompanying Executive Report discusses practices to ensure offshoring success.

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Proven Practices for IT Offshore Outsourcing December 2004