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Top 10 Outsourcing Problems

by Michael Epner

As outsourcing becomes entrenched as a means to deliver IT solutions, horror stories from vendor projects are becoming commonplace. The landscape is littered with multimillion dollar failures in which years of investment leave buyers with partially functioning systems or with the necessity of having multimillion dollar annuities to keep systems operating. Specific problems causing the failure of outsourcing engagements need to be examined before solutions can even be considered. Cutter Consortium's ongoing outsourcing survey asks respondents what problems they have faced in current or past supplier relationships.

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Top 10 Outsourcing Problems April 2000