The "Service" Aspect of an ASP

by Ian S. Hayes

The Internet and ever-increasing bandwidth have spawned a new method of delivering software functionality -- the application service provider (ASP) model. An ASP creatively combines aspects of software packages, outsourcing, and Internet delivery, allowing customers to receive all the benefits of using a software application without the associated burdens. Instead of purchasing software licenses and operating software on their own equipment, companies can now rent software applications directly from an ASP. For a fee, the ASP provides all the services necessary to support and operate the software, including network access, computer resources, maintenance, installation help, and customer support.

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The "Service" Aspect of an ASP September 2000