COTS Lessons Learned: The Hot New Product Isn't Always the Most Desirable

by Michael Epner

For a number of years, IT organizations have been leaning toward using commercial off-the-shelf software (COTS) components in their systems, rather than opting to develop functionality from scratch. For a variety of reasons, including faster time to market and reduced costs, project leaders have elected to implement packages ranging from system components (middleware, databases, and communication modules) to full-blown systems such as customer relationship management, supply chain, and human resource management.

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COTS Lessons Learned: The Hot New Product Isn't Always the Most Desirable November 2000