Glitz and Glamor Versus Meat and Potatoes: What's Getting Outsourced

by Michael Epner

In previous Executive Updates, we've looked at IT executives' motivations for outsourcing and the types of models they plan to use (application service providers [ASPs], business process outsourcing [BPO], etc.). That has provided an understanding of the "whys" and the "hows" of outsourcing but not the "whats." Exactly what are IT organizations outsourcing? Based on the hype in the marketplace, you might expect supply chain management or customer relationship management (CRM) to top the list. But IT executives and managers surveyed by Cutter Consortium don't appear to be blinded by glitzy and glamorous solutions available in these areas. Instead, their focus is more meat and potatoes: Web hosting, help desk, and network infrastructures.

Password Protected Cutter Consortium clients, please log in:


This document is available to Cutter Consortium Resource Center clients only. Retrieve password.
If you would like further information about how to become a client, please contact us at +1 781 648 8700 or sales@cutter.com.
Glitz and Glamor Versus Meat and Potatoes: What's Getting Outsourced June 2001