E-MailTransitioning Outsourcing Agreements: Barriers to Success
As part of Cutter Consortium's ongoing survey of IT executives and managers on the nature of their IT outsourcing, we asked whether companies had transferred responsibility for a system from one service provider to another. A fairly large number (59%) had not, indicating that there is not a high level of experience in this area (see Figure 1). Of those respondents who had been involved in such a transition, the average success rating was 3.5 (out of 6), near the midpoint of the scale and thus in line with the success rate of outsourcing as a whole (see Figure 2).
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