Making the Right Outsourcing Decisions

by Wendell Jones

Like IT outsourcing in the past decade, companies today are increasingly outsourcing business processes such as payroll, training, benefits administration, billing, logistics, and human resources. Both IT and business process outsourcing (BPO) are independent of the economic cycle -- companies outsource in bad times to reduce costs, and they outsource in good times to access new markets, compete more successfully, and grow. With the global competitive economy and mergers and acquisitions as the primary drivers of outsourcing, the BPO market alone is expected to almost double its current size in the next five years. Although outsourcing may make sense for many companies, it is not simple, easy, or risk-free.

Password Protected Cutter Consortium clients, please log in:


This document is available to Cutter Consortium Resource Center clients only. Retrieve password.
If you would like further information about how to become a client, please contact us at +1 781 648 8700 or sales@cutter.com.
Making the Right Outsourcing Decisions January 2002