Getting Comfortable with Business Process Outsourcing

by Eric Buel

Say you're the vice president of IT in a major corporation, and your customers are looking for consistently high-performance, continuous improvement, and state-of-the-art technical solutions that satisfy their ever-changing business. Oh, by the way, they also want you (IT) to support your existing applications at an acceptable level of service, continue to deliver ongoing enhancements, and do it all while they try to trim your budget. These are the challenges being faced by today's IT executives, many of whom have turned to outsourcing as means to help meet the challenge.

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Getting Comfortable with Business Process Outsourcing February 2002