Cutter Consortium :: Outsourcing: From Chaos to Calm

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Outsourcing: From Chaos to Calm

by Koni Thompson

As the outsourcing business model becomes the norm, it seems to be a good time to pause and reflect on common observations and practices from the past several years. If you are new to the world of outsourcing, or if you are considering outsourcing for a department or function, we encourage you to learn from others' successes as well as their mistakes. Consider the guidelines in this Update to help turn chaos into calm. You can avoid entering into a chaotic outsourcing arrangement by providing a foundation that will help manage this business model.

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Outsourcing: From Chaos to Calm March 2002

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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Outsourcing: From Chaos to Calm