IT Outsourcing Is Growing and Satisfying Most Customers

by Wendell Jones

A recent Cutter Consortium survey found that IT outsourcing continues to grow and is satisfying most customers, suggesting that more and more companies are recognizing that cooperative supplier relationships not only lead to cost savings and improved service but also help build stronger value-chain capabilities. Outsourcing is now more than a cost-savings tactic; it is emerging as a smart business strategy.

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IT Outsourcing Is Growing and Satisfying Most Customers June 2003