Cutter Consortium :: Getting the Most Out of Your Outsourcing SLAs (Part I in a Series)

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Getting the Most Out of Your Outsourcing SLAs (Part I in a Series)

by Barbara Beech

Once you've agreed that you are going to outsource to a particular service provider, you quickly face the task of developing service levels for that provider. The turnaround time is usually rather quick, so it is helpful to give this issue some thought while the contract is in its initial stages.

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Getting the Most Out of Your Outsourcing SLAs (Part I in a Series) September 2003

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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Getting the Most Out of Your Outsourcing SLAs (Part I in a Series)