Preparing for Disengagement: What You Wished You Had Put In Your Exit Contract ... and Still Can

by Sara Cullen

It is inevitable that your contract will end, naturally through expiration or unnaturally through early termination. Irrespective of the cause of the termination, it is likely that some, or even all, of the services within the contract will not stay with the incumbent service provider. Some services will be backsourced; some will be eliminated; some the incumbent supplier will continue to provide; and some a new supplier will provide. An Australian-based survey revealed that while a prevailing number of services are retained with the incumbent, 75% of respondents gave at least some services to an alternative supplier, and 41% brought at least some services back inhouse (see Figure 1) [1].