E-MailStaff Transitions: Managing the Impact of Outsourcing on Staff
The "human side" of an outsourcing deal may be difficult to visualize at first, but if the fears and apprehensions of your staff are not managed well, it may not be long before it is the leading problem your organization faces. In some outsourcing deals, employees have not only refused to work, but they have deliberately sabotaged the process itself. Not surprisingly, then, some of the larger client organizations, as well as service providers, have invested a lot of time and effort developing appropriate staff transition policies and practices.
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