Cutter Consortium :: ICT Outsourcing Survey: Goals and Outcomes

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ICT Outsourcing Survey: Goals and Outcomes

by Sara Cullen

This Executive Update is the eighth in a series¹ regarding a recent Cutter Consortium global survey on information and communications technology (ICT) outsourcing.² The first seven parts examined the key structures, or configuration, of outsourcing deals and which are the most common. This Update looks at the goals and outcomes organizations have achieved, and explores which of the different configuration attributes (i.e., fixed price versus cost-based pricing) yielded more success.

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ICT Outsourcing Survey: Goals and Outcomes1 July 2007

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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ICT Outsourcing Survey: Goals and Outcomes