ICT Outsourcing Survey: Goals and Outcomes

by Sara Cullen

This Executive Update is the eighth in a series 1 regarding a recent Cutter Consortium global survey on information and communications technology (ICT) outsourcing. 2 The first seven parts examined the key structures, or configuration, of outsourcing deals and which are the most common. This Update looks at the goals and outcomes organizations have achieved, and explores which of the different configuration attributes (i.e., fixed price versus cost-based pricing) yielded more success.

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ICT Outsourcing Survey: Goals and Outcomes1 July 2007

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