Cutter Consortium :: Outsourcing: Measuring What Matters -- Part I

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Outsourcing: Measuring What Matters -- Part I

by Danny Ertel, Sara Parker Enlow

In this Executive Update, Part I of a three-part series, we'll describe the current state of SLAs and other metrics used in outsourcing -- the good news and the not-so-good news, as well as areas where there may be room for improvement. In Part II, we'll share some solutions and innovative ways that companies are getting better results out of their outsourcing metrics. In the final installment, we'll discuss how to make the case for trying something different, both internally and externally.

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Outsourcing: Measuring What Matters -- Part I1 September 2007

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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Outsourcing: Measuring What Matters -- Part I