Outsourcing: Measuring What Matters -- Part II

by Danny Ertel, Sara Parker Enlow

In Part I, we described the current state of SLAs, KPIs, and other metrics used in outsourcing -- the good news, the not-so-good, and areas where there may be room for improvement. Here in Part II, we'll share some solutions -- ways companies are getting better results out of their outsourcing metrics.

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Outsourcing: Measuring What Matters -- Part II15 December 2007

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