Cutter Consortium :: Outsourcing: Measuring What Matters -- Part II

Save 20% on any title when you order by 30 June 2008!

Enter Priority Code 60R*C06SAVE at checkout to receive your savings.

About the Service

Sourcing Feed

Outsourcing: Measuring What Matters -- Part II

by Danny Ertel, Sara Parker Enlow

In Part I, we described the current state of SLAs, KPIs, and other metrics used in outsourcing -- the good news, the not-so-good, and areas where there may be room for improvement. Here in Part II, we'll share some solutions -- ways companies are getting better results out of their outsourcing metrics.

Password Protected Cutter Consortium clients, please log in:

This document is available to Cutter Consortium Resource Center clients only. Retrieve password.
If you would like further information about how to become a client, please contact us at +1 781 648 8700 or sales@cutter.com.

Outsourcing: Measuring What Matters -- Part II15 December 2007

SITEMAP SEND FEEDBACK NEED HELP?

Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

Cutter Consortium, 37 Broadway, Suite 1, Arlington, MA 02474, USA. Phone: +1 781 648 8700, Fax: 781 648 8707

About the Service

Related Products & Services

Outsourcing: Measuring What Matters -- Part II