IT Services Sourcing: Business vs. Technological Decision

by Rafael Sánchez Ferreiro

Performing some IT and communications tasks through internal or external means is not a technological decision; in fact, it is one that focuses on business, and it needs to be framed within the company's general organizational strategy. The reasons that a CIO confronts this dilemma can vary, but they usually involve company pressure to reduce costs, concern for fighting hardware obsolescence, and an intention to reduce the organizational structure. However, there is much more.