IT Outsourcing: Provider Selection and Implementation

by Rafael Sánchez Ferreiro

When an organization decides to hire an outside IT provider, it first must review its previously established IT requirements and set guidelines for evaluating the outside service. Next, it has to select the provider and then implement the service -- a hectic stage fraught with risk.

This Executive Update highlights a roadmap in surviving this transition: Select a provider with whom you can establish a long-term relationship. Start the transition process at a cautious but steady pace. Consider the provider's know-how and supervise its work. Then aim for the most benefit from the services provided without depending on the provider completely.