Cutter Consortium :: Instant Messaging

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Instant Messaging

by Ken Orr, The Cutter Business Technology Council

Instant messaging (IM) will become a major force in the way organizations design their communications and Web sites, especially in the areas of customer service and customer support.

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Instant Messaging January 2001

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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