Organizational Agility
The present trend toward responding to each new challenge by increasing the load (and work hours) of knowledge workers will not persist. The already evident stress on knowledge worker retention obliges companies to rethink how they use people -- or use them up. Efficiency and productivity were the watchwords of the 1990s, but today the emphasis needs to be more on agility. The prescription for organizational agility is markedly different from the prescription for efficiency and productivity.
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