Successful E-Business Requires Effective Stakeholder Dialog

by Karl M. Wiig

Editor's note: Assertion #38 from the Cutter Technology Council states, "Success of e-business will depend on its awareness of, support for, and facilitation of conversations between different communities (customers, employees, etc.)." This assertion will be debated in an upcoming Council Opinion. For this Executive Update, we asked knowledge management expert Karl Wiig to comment on the current state of this trend based on his research and observations.

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Successful E-Business Requires Effective Stakeholder Dialog June 2001