Knowledge and Content Delivery for the Offline Worker

by Claude R. Baudoin, Michael Elkins, Doris Beetem

Access to technical or corporate information is as critical for personnel in remote and poorly connected sites as it is for personnel in well-connected locations. When problems arise, personnel in remote locations must have access to the expert knowledge and content typically located in major centers, because money or even lives can be lost if accurate, up-to-date information is not available. Far-flung organizations like oil and gas companies face special challenges in providing technical information to sites with poor or nonexistent connectivity. Most knowledge management (KM) solutions are Web-based; they require swift and dependable Internet support. In this Executive Update, we recommend evaluating and implementing content management solutions that include offline capabilities, and provide a list of candidate selection criteria.

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Knowledge and Content Delivery for the Offline WorkerMon Dec 19 10:41:59 CST 2005