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Cutter Consortium helps companies leverage IT for competitive advantage and business success through its comprehensive range of consulting, training and content, provided by the leading expert practitioners in business and IT.

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The Other Side of Customer Experience Management: Customer-Centric Understanding and Equity

Pettit, Raymond | Executive Summaries | 01 November 2002 | Business Technology Trends & Impacts; Business Intelligence; Business-IT Strategies

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

Cutter Consortium, 37 Broadway, Suite 1, Arlington, MA 02474, USA. Phone: +1 781 648 8700, Fax: 781 648 8707