Cutter IT Journal: Analyzing IT ROI: Can We Prove the Value?

by Mark Cotteleer

Business and IT professionals have wrestled for decades with the challenge of building business cases. Our CFOs remind us that our fiduciary responsibility to our shareholders includes investing the firm's capital wisely (translation: only where IT can prove a return). Yet experts wonder if a business case even exists for many projects, and we continue to hear cries of "Nobody believes the ROI" from the trenches. This month's CITJ explores the issues that prevent managers from believing ROI analyses -- and find out how you can build ROI competence and credibility within your organization.