The CIO Dashboard and IT Performance Management: Key to Demonstrating IT’s Value?

by Kenneth Rau

Why are seminars on measuring IT performance so well attended but implementation of performance management programs so rare? Could it be that we are afraid to manage IT like a business? Tune in next month as we look IT performance management full in the face — and live to tell the tale. Our expert authors will show you how to design a dashboard with leading indicators that help you take action. You’ll discover how to identify true KPIs (and eliminate mere metrics). You’ll learn how the wrong dashboard can destroy performance, demotivate your people, and mask serious problems — and what you can do to avoid this fate. Join us for a lively discussion of ways to measure IT performance so you can manage it.