Just the Facts, Ma'amGreat customer experience demands an objective assessment of the client's behavior in the context of real-world interactions. All too often that work is subverted by subjectivity, personal agendas, and corporate politics. |
About The Author
Jim Love teaches in the master’s program at the University of Waterloo’s Centre for Business Entrepreneurship in Technology. Mr. Love was a founding partner at Performance Advantage, a strategic IT and business consulting boutique focused on outsourcing for the mobile, social, "IT as a service" world. With more than 35 years in business and technology, he has served clients ranging from multinational firms to entrepreneurial startups. Prior to… Read More
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