Costly, Burdensome ProjectsITIL implementations have consistently ended in cost overruns, deadline extensions, and unmet promises. The emphasis on improving IT processes instead of leveraging technology for business improvements has jeopardized companies’ profit and revenue goals. ITIL projects have diverted critical IT resources to nonproductive IT investments. |
About The Author
Bill Keyworth focuses on IT operational excellence. With more than 25 years' experience successfully defining technology and market trends within the IT service management industry, Mr. Keyworth has established a reputation as a credible and consistent voice in maximizing business value from IT operations. Leveraging telecom and network management experience gained at AT&T and Digital Equipment Corporation, he was among the first to identify… Read More
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