Article

Empathy-Driven Innovation: Leveraging a Valid "Voice of the Customer" to Implement Technology Solutions That Transform

Posted July 16, 2014 | Leadership | Amplify

Imagine you are at a networking event filled with experienced IT professionals. In all likelihood, you would probably not need to walk more than three steps before bumping into an IT leader who has had a miserable experience trying to implement one of the major ERP or CRM packages. It does not matter whether you mention SAP, Oracle, or even one of the trendy cloud-based products; every one of these systems can be challenging to implement in a manner that truly has a tangible, positive, and transforming impact on the desired business and IT operations.

About The Author
Dan Feely
Dan Feely is the founder and Managing Partner of Transforming Solutions, Inc. (TSI), a leading performance improvement, process reengineering, technology strategy, and change management consulting firm based in the Chicago area. TSI helps its clients become more efficient, more cost-effective, more quality-oriented, and more customer-focused. He can be reached at dfeely@transforming.com.
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