If we're honest with ourselves, we should admit that the record of IT projects is not that impressive. For years, industry analysts and academic researchers have reported that the majority of big technology projects fail by exceeding their budgets and missing important business requirements. ¹ There's muscle memory here that absolutely, positively affects how the business perceives the value and competency of their technology organizations, their vendors, and their consultants. Worse, a lot of the "trust" between technology organizations and corporate business units -- which was perhaps always overstated -- has disappeared over the decades. In some companies, because of all of the failures, the business technology relationship is downright hostile.