Assessing the Culture of Your Organization

by Bob Furniss

Culture is a feeling in your organization that is hard to categorize but easy to see. Culture is what your employees say about service and the customer when no one else is around -- around the lunch table or over drinks. Culture is an attitude toward quality. Culture is the norms, attitudes, beliefs, and values that employees place on their job, their organization, and their relationship with the customer.

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Assessing the Culture of Your Organization12 August 2009