We are regularly asked about the likely timing and impact of SMAC (social, mobile, analytics, and cloud) technologies on IT outsourcing. Taking a broad view, we predict that SMAC, in combination with advanced robotics, the Internet of Things, and the automation of knowledge work, will lead to organizations becoming fundamentally digital operations as cloud corporations by 2025. How do these developments affect outsourcing over the next five years? Will these disruptive technologies change outsourcing as we know it?
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About The Author
Leslie P. Willcocks has an international reputation for his work on global management, outsourcing, e-business, information management, IT evaluation, strategic IT, and organizational change. He is a Professor of Technology Work and Globalization in the Department of Management at the London School of Economics and Political Science (LSE). Dr. Willcocks also heads LSE's Outsourcing Unit Research Centre. For the past 25 years, he has served as… Read More
Mary C. Lacity is the Curators' Professor of Information Systems at the University of Missouri-St. Louis and a Visiting Scholar at MIT CISR (Center for Information Systems Research). Dr. Lacity has also held visiting positions at the London School of Economics, Washington University, and Oxford University. She is also a Certified Outsourcing Professional, coeditor of the Palgrave Series: Work, Technology, and Globalization, and Senior Editor of … Read More
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