Contributing Authors

Each month, the editors of Cutter IT Journal, Cutter Benchmark Review, and other Cutter Consortium publications invite distinguished academics and industry experts to contribute their opinions, analyses, and insight to the pages of these journals.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Carl Adams

Carl Adams is a Principal Lecturer and Researcher in the School of Computing at the University of Portsmouth, UK. Dr. Adams' professional experience spans 12 years of working in the computer industry as a software engineer, system analyst, and consultant before going into academia. His research interests includes systems development within the innovation cycle, focussing on mobile IS development, m-/e-commerce, electronic payment systems, outsourcing/offshoring, and the effect of technology on people and organizations. He has a PhD from Southampton University, UK, covering information systems development. He can be reached at carl dot adams at port dot ac dot uk.

Dennis A. Adams

Dennis A. Adams is Chair of the Department of Decision and Information Sciences in the C.T. Bauer College of Business at the University of Houston (USA). He has published articles in journals such as Interfaces, Information Systems Research, The DATA BASE for Advances in Information Systems, MIS Quarterly, and Information & Management. His research interests include the effects of and techniques associated with valuing the bottom-line contribution IT makes to organizations. He can be reached at adams at uh.edu.

Jonathan D. Addelston

Jonathan D. Addelston has been active in the Software Engineering Institute (SEI) process improvement community since January 1989, prior to the creation of the first Process Maturity Questionnaire. He was a cofounder of the first Software Process Improvement Network (SPIN) in Washington, DC, and is currently its leader, as a program chair. Mr. Addelston cochaired the first CMM^® and Software Engineering Process Group Workshop with the SEI. He was the founding VP for Software Product Development at the Software Productivity Consortium; the VP for Software Engineering at PRC, Inc; and the CTO at BDM International. In 1996, he founded his current systems and software engineering consulting practice focusing on enterprise architecture, process improvement, business process reengineering, and independent verification and validation. One of his first software projects was the jet select logic for the NASA Apollo Lunar Excursion Module, just after Mr. Addelston graduated from MIT with a degree in mathematics in 1965 (before the school had an undergraduate computer science major). He has collaborated with his coauthor, Theresa A. O'Connell, since 1991. He can be reached at jdaddelston at alum.mit.edu.

Joel Adler

Joel Adler has held information systems management and executive positions at Unisys, CertainTeed Corporation, Coopers & Lybrand (now PricewaterhouseCoopers), and the University of Pennsylvania. He is the founder and president of University Informatics Associates Inc. (www.uia-inc.com), and a principal at Ascendigm LLC (www.ascendigm.com). UIA provides IT strategy consulting services and develops custom software for the distribution and manufacturing industries. Ascendigm is a working consortium of senior business-technology professionals that accelerates the application of technology through a unique commercialization methodology. Mr. Adler's career has focused on systems and product development, IT strategy, and IT management and education. He has a Ph.D. in operations research from the Wharton School and an MS in computer science from the University of Pennsylvania. His clients include AmeriGas, Amtrak, Conrail, GlaxoSmithKline, Hospital of the University of Pennsylvania, ICI Americas, International Service Systems, Lukens Steel (now Allegheny Technologies Incorporated), Quantum Chemical Corporation, R&B Corporation, Reliance Standard Life Insurance, Weston Solutions, Inc., and Zeneca Pharmaceuticals (now AstraZeneca). He can be reached at j-adler at uia-inc.com.

Christopher Alberts

Christopher Alberts is a senior member of the technical staff in the Acquisition Support Program at SEI. For the past 11 years, his work has focused on applied research and development in the field of risk management. He initially concentrated on systems and software development risk and later focused his attention on information-security risk. His work has produced practical management methods, tools, and techniques that have been applied by people in government and industry organizations, both nationally and internationally. In his current research, Mr. Alberts is extending the risk management philosophy by developing an approach that managers can use to achieve mission success in complex environments. He has coauthored two books: Managing Information Security Risks: The OCTAVE^SM Approach and the Continuous Risk Management Guidebook. Prior to joining SEI, Mr. Alberts worked at Carnegie Mellon Research Institute, where he developed autonomous robots for hazardous environments, and at AT&T Bell Laboratories, where he automated AT&T's manufacturing processes. He has a bachelor's and master's degree in engineering from Carnegie Mellon University. He can be reached at cja at sei.cmu.edu.

Glen Alleman

Glen B. Alleman is the Practice Director, Strategy and Performance Management, for Lewis & Fowler of Denver, Colorado, USA. Mr. Alleman's role is to define, develop, deploy, and assess the benefit of strategy and performance management processes for IT and business clients using Lewis & Fowler's balanced scorecard, project portfolio management, enterprise project management, and program management office offerings. Mr. Alleman can be reached at Lewis & Fowler, 8310 South Valley Highway, Suite 300, Englewood, CO 80112, USA; Tel: +1 303 241 9633; E-mail: galleman at lewisandfowler.com; Web site: www.lewisandfowler.com.

Diane Allen

Diane Allen is a business coach, trainer, and speaker who works with professionals in building their communication skills and self-confidence in navigating the business world. Ms. Allen has more than 20 years' senior management experience in business and industry for several large service corporations. She serves on a board of directors, is a past member of the Business Advisory Board of Rosemont College, and is an arbitrator for the Ford Motor Company's Dispute Resolution Board. Ms. Allen's earned a bachelor's degree in business administration and a master's of science degree in training and organization development. She has served on the faculty of Rosemont College and Holy Family University, and currently facilitates the Coaching Certification Program for Burlington County College. Ms. Allen writes on a myriad of topics relevant to developing leaders and is coauthor of the book Living An Extraordinary Life: Breakthrough Ideas from the World's Premier Personal and Business Coaches. She can be reached at dallen at encorecoaching.com.

Julia H. Allen

Julia H. Allen is a senior member of the technical staff within the Networked Systems Survivability Program at the Software Engineering Institute (SEI), a unit of Carnegie Mellon University in Pittsburgh, Pennsylvania, USA. The CERT^® Coordination Center is also a part of this program. Allen is engaged in developing and transitioning enterprise security frameworks and executive outreach programs in enterprise security and governance. Prior to this technical assignment, Allen served as acting director of the SEI for an interim period of six months as well as deputy director/COO for three years. Her degrees include a BS in Computer Science (University of Michigan) and an MS in Electrical Engineering (University of Southern California). She is the author of The CERT Guide to System and Network Security Practices (Addison-Wesley, June 2001) and Governing for Enterprise Security (CMU/SEI-2005-TN-023, 2005).

Paul Allen

Stuart J. Allen

Stuart J. Allen is professor emeritus, Penn State Erie, the Behrend College. He works on design of decision aids for application in manufacturing environments. His educational background includes a BS in mechanical engineering from the University of Wisconsin, a master of mechanical engineering from Seattle University, and a Ph.D. in engineering mechanics from the University of Minnesota. Allen began his research career in the field of non-Newtonian fluid mechanics and has published more than 50 journal articles in engineering and management science. He has also owned and operated three businesses in Wisconsin and New York state.

Wayne Allen

Wayne Allen is cofounder and principal consultant of the Consultants Guild, an alliance of senior IT consultants who have a passion for their craft and are dedicated to delivering customer success. Mr. Allen specializes in helping organizations build software better, whether through organizational change, process improvement, mentoring, project management, or technical leadership. He speaks at local special interest groups and maintains a blog at http://blogs.consultantsguild.com.

David J. Anderson

David J. Anderson is currently Senior Director of Software Engineering at Corbis in Seattle, Washington, USA. He started his career in the early 1980s as a computer games developer, later graduating from the University of Strathclyde, in Glasgow, Scotland, with a degree in computer science and electronics. He has been managing software projects since 1991, with a three-year intermission in which he worked mostly as a user experience architect. Mr. Anderson is an expert in object-oriented analysis, user experience design, and agile software processes. He is the author of Agile Management for Software Engineering: Applying the Theory of Constraints for Business Results, which was published as part of The Coad Series at Prentice-Hall in September 2003. Mr. Anderson can be reached at E-mail: David.Anderson at corbis.com; Web site: www.agilemanagement.net.

Martha Amram

Martha Amram is an independent author and consultant. She is an expert on valuation and strategy, and is currently working as an independent consultant in the area of intellectual property valuation. Amram has had a wide range of business experience in management consulting, startup ventures, and academia. She is the author of Value Sweep: Mapping Corporate Growth Opportunities (HBS Press, 2002) and the coauthor with Nalin Kulatilaka of Real Options: Managing Strategic Investment in an Uncertain World (HBS Press, 1998). Amram is widely published and is a frequent speaker to corporate and conference audiences. Most recently Amram was CEO of Vocomo Software Corporation. Previously she was managing director at Navigant Consulting, where she was head of the real options practice area. She also led the design of Navigant's employee stock-options exchange program and managed strategy consulting teams across a number of industries, from consumer goods to energy to high-tech. Amram was a co-founder of Glaze Creek Partners, a consulting firm, which was sold to Navigant in 1999. Amram has been a vice president at Analysis Group/Economics where she prepared and provided expert witness testimony on financial matters, and has been a faculty member in the School of Management at Boston University where she taught corporate finance. She holds a Ph.D. in applied economics from MIT and has served on the boards of several startup companies. She can be reached at martha at valuesweep.com.

David J. Anderson

David J. Anderson started his career in the early 1980s as a computer games developer, later graduating from the University of Strathclyde, in Glasgow, Scotland, with a degree in Computer Science and Electronics. He has been managing software projects since 1991 with a three-year intermission working mostly as a user experience architect. David is an expert in object-oriented analysis, user experience design and agile software processes. He is the author of Agile Management for Software Engineering: Applying the Theory of Constraints for Business Results published as part of The Coad Series at Prentice Hall in September 2003. He can be reached through his Web site at http://www.agilemanagement.net/.

Harikrishna S. Aravapalli

Harikrishna S. Aravapalli is a Senior Technical Architect at SETLabs, Infosys, and has 13 years' experience in databases, data warehouses, and BI technologies. Prior to Infosys, he worked for Wipro and Accenture. He can be reached at harikrishna_sa at infosys.com.

Gulgunes Atli

Gulgunes Atli received a master's degree in Computer Science, specializing in Software Engineering, at Bowling Green State University. She has been assisting instructors in introductory computer programming courses and consulting students. Her research interests are in software engineering, human-computer interaction, and agile methodologies.

Sanjiv Augustine

Sanjiv Augustine is the President of LitheSpeed, and an industry-leading agile and lean expert. He is a co-founder and board member of the Agile Project Leadership Network (APLN). He is also the author of several publications and the book Managing Agile Projects (Prentice Hall 2005); and the founder and moderator of the Yahoo! Agile Project Management discussion group. He presents regularly at several agile conferences worldwide, and project management conferences including Project World and Project Summit. Sanjiv has assisted clients in deploying agile and lean methodologies at many institutions large and small. As a management coach and consultant, he has advised in the enterprise rollout and adoption of Scrum at several Fortune 250 companies. As an in-the-trenches practitioner, he has personally managed agile projects varying in size from five to over one hundred people and coached numerous project teams. Contact Sanjiv at Sanjiv.augustine at lithespeed.com or at Sanjiv at sanjivaugustine.com.

David Avila-Porro

David Avila-Porro is a research student at the University of Salford (UK). His work concerns the use of Web technologies for sales activities. In particular, he is interested in how consumers deal with vendor attempts at salesmanship. Mr. Avila-Porro can be reached at aviladavid at gmail.com.

Jon Avotins

Jon Avotins is an enterprise architect with over 10 years' experience in the software industry. During that time, Dr. Avotins has worked in a broad range of large enterprises in Europe and Australia, predominantly in the government, media, music, and telecommunications sectors. His long-term interest in open source commenced from his early open source releases (YOOCC! and TROOPER), which were developed at Monash University in Melbourne, Australia, in the mid-1990s as part of his PhD studies. He is currently a Principal Consultant at Object Consulting. Dr. Avotins can be reached at jon.avotins at objectconsulting.com.au.

B

Mohan Babu K

Mohan Babu K is an executive with Infosys Technologies Ltd. He has over 12 years' experience in applying information technology to improve organizational effectiveness and to create new business opportunities. He has developed a strong insight into the lifecycle of systems development and the Global Delivery Model. Having lived and worked in India, the UK, the US, and Canada, Mr. Babu K has gained an international perspective on business and society, along with an ability to think through complex problems. Mr. Babu K has a Masters in Computer Applications from Mysore University, India. He is also a graduate of the University of Colorado, Colorado Springs, where he received his MBA in Technology Management. His viewpoints and papers have been published in several international journals, including Business Integration Journal, Research-Technology Management, IEEE Computer, Computerworld, ACM Ubiquity, and Sourcingmag, among others. Mr. Babu K is the author of a book on globalization titled Offshoring IT Services: A Framework for Managing Outsourced Projects. He regularly blogs his views at www.infosysblogs.com/managing-offshore-it. Mr. Babu K can be reached at mohan at garamchai.com.

Al Baharmast

Al Baharmast specializes in providing business transformation, strategic planning, business process management, enterprise architecture (EA), and standard software solution implementation advisory services. He has recently led sizable EA and transformation consulting engagements at the US Army's logistics domain, the US Army's financial domain, the US Air Force's logistics domain and the US Army's Judge Advocate General's Corps. Prior to that, Dr. Baharmast served as a project director for a nongovernmental health organization, an economics and financial analyst, a programs analyst, and a tax analyst and auditor. He received his doctorate in organizational informatics from George Mason University and his master's degree in international transactions, also from George Mason University. Dr. Baharmast completed his graduate field study in economics, trade, technology and finance at St Peter's College, Oxford University.

Geoffrey Balmes

Geoffrey Balmes is a Senior Business Architect and management consultant with a natural talent for improving business effectiveness by integrating business architecture into the enterprise and leveraging the latest trends in business process management and service-oriented architecture. He employs expert skills from more than 25 years of domestic and international experience with well-studied, proven approaches for evaluating business effectiveness and ensuring alignment between IT and the business. Mr. Balmes can be reached at E-mail: gbalmes at collaborativeconsulting.com; Web site: www.collaborativeconsulting.com.

Duff Bailey

Duff Bailey, PMP, is a Senior Consultant with TwoFour Consulting. Mr. Bailey is a veteran project manager who has managed and advised project teams at JPMorgan Chase, Merrill Lynch, Bear Stearns, RBC Capital Markets, Verizon, AIG, Bunge Global Markets, Dow Jones & Company, and Prodigy Services. He has special expertise in IT governance, the application of project management principles within an agile development framework, and the rescue and recovery of troubled projects. He is a regular contributor to the Cutter IT E-Mail Advisor on technology management issues. Mr. Bailey can be reached at duff.bailey at twofour.com.

Wayne Bailey

Wayne A. Bailey is an independent management consultant specializing in helping software companies and corporate IT organizations become "agile" -- fast, innovative, and flexible. He has more than 20 years' experience as a consultant, research scientist, quality program manager, and principle software engineer. He can be reached at wbailey at agilebydesign.com or +1 617 965 7618.

Steve Barnett

As Senior Advisor, Steve Barnett brings extensive consumer research expertise to SmartRevenue, a firm that works with leading manufacturers and retailers to align brand strategy with retail strategy and execution. As President of Bardo Consulting, Dr. Barnett has an international reputation for his expertise in consumer and market strategy, branding, and business strategy development, particularly in the financial, automobile, consumer package goods, energy, and pharmaceutical industries. His insights and accomplishments have been published in business books, including The Nissan Report, and periodicals, including Advertising Age, American Demographics, and European Management Journal.

As Senior Partner at OgilvyOne (part of Ogilvy & Mather), Dr. Barnett developed scenario-driven Internet branding, positioning, and customer segmenting strategies (using interactive direct marketing techniques and eCRM) for startup dot-coms as well as global companies moving business online, including American Express, Jaguar, BP Amoco, Kimberly-Clark, IBM, TerraLycos, Kodak, Pfizer, and Motorola. He developed the strategy for the American Express Blue Card site, as well as innovative ways to attract new customers to the Blue Card via interactive techniques.

Dr. Barnett has previously held senior positions with Citibank and Global Business Network. He can be reached at steve at bardoconsulting.com.

Carol Barnum

Carol Barnum is the Director and cofounder of the Usability Center at Southern Polytechnic State University, where she works with clients to discover the user experience for the client's software, Web applications, Web sites, e-learning applications, and training products. The Usability Center was originally funded as part of an IBM million-dollar total quality management grant. After that excellent startup, the Center has maintained currency with the latest tools and technology through the resources generated from its projects.

In addition to directing the Usability Center, Dr. Barnum is a Professor of information design and communication at Southern Polytechnic and the Graduate Program Coordinator for the online graduate certificate in technical communication and the MS degree program in information design and communication. She teaches graduate courses in usability testing, information design, marketing communication, international communication, and professional oral presentations. A frequently invited speaker at conferences around the world, Dr. Barnum has had the pleasure of speaking at conferences in India, China, New Zealand, Australia, Ireland, Canada, and all over the US. Among her five published books is Usability Testing and Research, which is the most popular book in academic settings and which won the top award in the Society for Technical Communication's International Technical Publications competition in the year it was published.

Dr. Barnum can be reached at The Usability Center, Southern Polytechnic State University, 1100 S. Marietta Pkwy, Marietta, GA 30060, USA; Tel: +1 678 915 7201; E-mail: cbarnum at spsu.edu; Web site: www.usability.spsu.edu.

Richard L. Baskerville

Richard L. Baskerville is Professor of Information Systems and Chairman in the Department of Computer Information Systems, Robinson College of Business, Georgia State University. His research specializes in security of information systems, methods of information systems design and development, and the interaction of information systems and organizations. His interest in methods extends to qualitative research methods. Dr. Baskerville is the author of Designing Information Systems Security and more than 100 articles in scholarly journals, professional magazines, and edited books. He is an editor for The European Journal of Information Systems and serves on the editorial boards of The Information Systems Journal, Journal of Information Systems Security, and the International Journal of E-Collaboration. Dr. Baskerville's practical and consulting experience includes advanced information system designs for the US Defense and Energy Departments. He is President of the Information Systems Academic Heads International, former chair of the IFIP Working Group 8.2, a Chartered Engineer under the British Engineering Council, a member of The British Computer Society, and a Certified Computer Professional. Dr. Baskerville holds degrees from the University of Maryland (BS summa cum laude, Management) and the London School of Economics, University of London (M.Sc., Analysis, Design and Management of Information Systems; Ph.D., Systems Analysis). He can be reached at baskerville at acm.org.

Claude Baudoin

Claude Baudoin is an IT Advisor for Schlumberger, a global oilfield services company. He has 30 years' experience in IT and software engineering, 20 of which he has spent working in different R&D positions for Schlumberger in France, California, and Texas and is now based at the Schlumberger research center in Cambridge, Massachusetts, USA. Mr. Baudoin holds an engineering degree from École Polytechnique in Paris and a master of science in computer science from Stanford University. He is the author of two books on software engineering and of two patents related to networking and security. He can be reached at claude.baudoin at slb.com.

Martin Bauer

As managing director of designIT, Martin Bauer draws on a varied background, having studied a wide range of subjects, including computer science, mathematics, literature, and visual arts, before completing a law degree. In 1996, Mr. Bauer joined Creative Access, a well-regarded Web design firm, which was purchased in 1999 by Sausage Software and became the head office of Australia's largest Web development company, Sausage Interactive. There Mr. Bauer was responsible for a Web development team of more than 20 people. During 2001, Mr. Bauer worked as a project manager for Nebulon, a software consulting firm led by Jeff De Luca, world-renowned creator of one of the most popular agile methodologies, Feature Driven Development. In late 2001, he joined forces with the original directors of Creative Access to form designIT, which has once again grown to become one of Melbourne's most reputable Web development firms. Mr. Bauer can be reached at Martin at designit.com.au.

Michel Bauwens

Michel Bauwens is the founder of the Foundation for P2P Alternatives, currently based in Chiang Mai, Thailand. He previously worked for the US Information Agency (1981-1990), for British Petroleum as Knowledge Manager (1990-1992), and as a serial Internet entrepreneur in his home country of Belgium. His last corporate role was as E-Business Strategy Manager for the country's largest telecommunications firm, Belgacom (1999-2002). Mr. Bauwens can be reached at E-mail: michelsub2003 at yahoo.com; Web site: http://p2pfoundation.net.

Gerhard Bayer

Gerhard Bayer is a Senior Consultant and Principal Architect with International Systems Group (ISG), Inc., a consulting firm that specializes in IT strategy and development/integration of large-scale applications using SOAs. His activities include performing leading architectural role on large-scale SOA and enterprise application integration projects for numerous ISG's clients. He is also responsible for the development and delivery of ISG's broad education curriculum as well as product competitive analysis and evaluation to assist clients in the major software products selection process.

Prior to joining ISG, Mr. Bayer was Director of Technology Planning with Software AG Americas responsible for the evaluation of new technologies and the planning of product directions. In this function, he also coordinated the exchange of technology with business partners. Mr. Bayer holds an MS in physics and a BS in computer science.

Barbara Beech

Barbara Beech is a District Manager at AT&T in the Consumer CIO Vendor Management Division. She has worked at AT&T for 20 years in the area of software development. During that time, she was involved in the development of new systems supporting both business and consumer services. For the past seven years, her focus has been on process and metrics. She has worked to establish a balanced scorecard, helped application teams achieve CMM Level 2, and supported the definition of service levels for outsourcing initiatives. Ms. Beech can be reached at AT&T, 30 Knightsbridge Road, Room 53C338, Piscataway, NJ 08854, USA. Tel: +1 732 457 3715; E-mail: bbeech at att.com.

Michael Begeman

Michael Begeman is a former software company CEO and founder and manager of the 3M Meeting Network. Featured by Fast Company for his leadership in the field of team development and meeting facilitation, he has spent most of the last 20 years conducting research and leading workshops on collaboration skills, team building, complex problem solving, team-based decision making, and meeting facilitation. As a leader in the area, Mr. Begeman has been quoted by USA Today, BusinessWeek, the New York Times, Fast Company, Chicago Tribune, the Christian Science Monitor, Voice of America, and National Public Radio's All Things Considered, among others. He has also been a frequent speaker at industry conferences and trade shows. When Mr. Begeman came into contact with KTEP, he said, "At last, something solid in the world of soft stuff!" Mr. Begeman can be reached at ktep at partnerwerks.com or by www.great-teams.com.

Lynda Belhoucine

Lynda is a project manager at ThoughtWorks, a global IT professional services firm. For more information about software development best practices, you can reach Lynda at lbelhoucine at thoughtworks.com or visit www.thoughtworks.com.

Djamal Benslimane

Djamal Benslimane is a full professor of computer science at Lyon 1 University. His research interests include databases, Web services, and ontologies. Benslimane has a PhD in computer science from Clermont-Ferrand University, France.

John Berry

Charles E. Bess

Charles E. Bess is an EDS Fellow, a title that is awarded to the corporation's most innovative thought leaders in recognition of their exceptional achievements. In his 27 years with EDS, he has performed a wide range of roles, including Chief Technologist for large accounts and internal organizations as well as coordinator of the technical relationship with large alliance partners. Currently, Mr. Bess is helping to manage EDS' relationship with Microsoft, as well as coordinating the Fellows' interaction within EDS along industry and alliance partner lines. He is a frequent contributor to EDS' Next Big Thing blog (www.eds.com/TNBT). Mr. Bess can be reached at charlie.bess at eds.com.

Mr. Bess received a bachelor's degree in electrical engineering from Purdue University and an MBA from Southern Methodist University. He is currently licensed as a professional engineer in the state of Texas. He is active on Southern Methodist University's MBA advisory board, where he acts as mentor and coach for MBA candidates. In his spare time, he enjoys amateur radio, tennis, recreational programming, and spending time with his family in McKinney, Texas. Mr. Bess can be reached at charlie.bess at eds.com.

Anjali Bhatia

Anjali Bhatia is India Specialist for Culture Coach International. Having lived in four continents, Ms. Bhatia has a deep understanding of the nuances of different cultures and brings to her work a unique combination of mulitcultural skills and experiences. Prior to moving to the United States, she worked with a United Nations organization in Geneva and in other nongovernmental organizations in India. Ms. Bhatia holds a law degree from Vrije University in the Netherlands.

Mark Bills

Mark Bills is the Managing Director of Mark Bills Associates, a Chicago, Illinois, USA-based management consultancy that helps IT executives become more influential business leaders. Mr. Bills has 17 years of experience as a technology executive and management consultant. His expertise is helping companies improve the business performance of their IT organizations and use their information assets to increase their revenues. He has worked with the senior executives of Fortune 500 companies in several industries, including information services, software, telecommunications, and financial services. Mr. Bills can be reached at mark.bills at markbills.com.

David Biros

David Biros is an Assistant Professor of Management Science and Information Systems at Oklahoma State University. A recently retired Lieutenant Colonel of the US Air Force, Dr. Biros's last assignment was as Chief Information Assurance Officer for the AF-CIO. His research interests include deception detection and information system trust. He has been published in MIS Quarterly, Group Decision and Negotiation, MISQ Executive, and the Journal of Digital Forensics Security and Law. He currently serves as a review panel member for the NSA Centers of Academic Excellence in Information Assurance program and is an Adjunct Professor at the Edith Cowen University in Australia. Dr. Biros can be reached at the Department of Management Science and Information Systems, Spears School of Business, 415 Business Building, Oklahoma State University, Stillwater, OK 74078, USA. Tel: +1 405 744 7156; Fax: +1 405 744 5180; E-mail: David.Biros at okstate.edu.

Derek Bluestone

Derek Bluestone is a product manager at Fiberlink, a managed Internet-based VPN provider to Fortune 1000 enterprises. Founded in 1991, Fiberlink was recently named as one of the top 100 innovative companies in the new economy by Information Week and Cap Gemini/Ernst & Young. Over the past 10 years, Mr. Bluestone has served in a number of capacities in the IT arena, including cofounder of StratosWare Corporation, a Michigan, USA-based software development and consulting company; associate director of global IT acquisitions at American Home Products Corp.; and director of technology support services for the city of Philadelphia, Pennsylvania, USA. He can be reached at dbluestone at fiberlink.com.

Laurent Bossavit

Laurent Bossavit is a developer and technical manager with over 20 years of software development project experience, now working as an independent consultant. His focus is on working with teams to keep them supplied with the raw materials of change and effectiveness: clarity of purpose and a constant infusion of fresh ideas. He translated Kent Beck's Extreme Programming Explained to French and is a coauthor of Gestion de Projet avec Extreme Programming, the first French book to appear on XP. He has been a speaker at conferences, at academic and at corporate seminars on XP in France, originated the first regular meetings of the French agile community, and hosts the French XP/Agile mailing list and Wiki. Mr Bossavit stewards several communities in both real and virtual space, and takes part in many others, to explore nifty new ideas from all over. He can be reached at laurent at bossavit.com, or via his Web site at www.bossavit.com.

Marie-Claude Boudreau

Marie-Claude Boudreau is an Assistant Professor of MIS at the University of Georgia. She received a Ph.D. in Computer Information Systems from Georgia State University, a Diplôme d'Enseignement Supérieur Spécialisé from l'école Supérieure des Affaires de Grenoble (France), and an MBA from l'Université Laval in Québec (Canada). Dr. Boudreau has conducted research on the implementation of integrated software packages and the organizational change induced by information technology. She is a researcher associated with the open tourism consortium and, within this group, has been investigating the open source movement with other colleagues. She has also received multiple grants to support her research on open source. She has authored articles published in many journals, such as Organization Science, Information Systems Research, MIS Quarterly, MIS Quarterly Executive, Journal of Management Information Systems, The Academy of Management Executive, Information Technology & People, Communication of the AIS, and many conference proceedings. Dr. Boudreau's teaching interests include the design and management of databases, enterprise-wide integrated software packages, and globalization of IS. She can be reached at mcboudre at terry.uga.edu.

Michael Brackett

Michael Brackett is a Consulting Data Architect and founder of Data Resource Design & Remodeling. He is the Past President of DAMA International and President of the new DAMA International Foundation. He can be reached at mhbrackett at aol.com.

Dana Bredemeyer

Dana Bredemeyer is founder and president of Bredemeyer Consulting (www.bredemeyer.com), a company that focuses on training and consulting in system architecture, including enterprise architecture and software architecture. He is also president of the Global Enterprise Architecture Organisation (GEAO -- www.geao.org). Mr. Bredemeyer has more than 20 years' experience in the software industry. For nearly 10 of those years, he has focused exclusively on architecture, first at Hewlett-Packard and then at Bredemeyer Consulting. He has taught well over 1,000 architects at top companies around the world and given presentations and tutorials at leading conferences. Mr. Bredemeyer is editor of the Enterprise-Wide IT Architecture Web site (www.ewita.com). His writing on software architecture has been very influential, and many of his white papers and other publications are available on the Resources for Software Architects (www.bredemeyer.com) Web site. You may be especially interested in the work on architect competencies that he has done together with Ruth Malan. He can be reached at dana at bredemeyer.com or by phone at +1 812 335 1653.

Neil Brennan

Neil Brennan is a research analyst for the company iReach. Mr. Brennan is a graduate of the DBS program at the Michael Smurfit Graduate School of Business in Dublin. Before joining iReach in October 2006, he worked for Ericsson as an analyst in its business consultancy unit specializing in telecoms market research.

iReach is Ireland's leading research and market intel-ligence company, specializing in technology, media, and telecommunications, delivering results to line-of-business decision makers through research-based solutions and advisory services. For decision makers, we research information from a wide range of sources; we filter this information, add intelligence, and deliver a specific and tailored package to our clients to give them the answers to their questions. iReach clients include some of the major players in the telecommunications and IT markets in Ireland. While remaining a specialist in technology, media, and telecommunications, iReach is continuing to expand the range of services that now span all key quantitative and qualitative research solutions.

For more information on iReach and the services it provides, visit www.ireach.ie. Mr. Brennan can be reached at neil.brennan at ireach.ie.

Rick Brenner

Rick Brenner is Principal of Chaco Canyon Consulting. He works with people in dynamic problem-solving organizations who make complex products or deliver sophisticated services that need state-of-the-art teamwork and with organizations that achieve high performance by building stronger relationships among their people. Mr. Brenner focuses on improving personal and organizational effectiveness, especially in atypical situations, as in the case of continuous change, technical emergencies, and high-pressure project situations. Since 1993, he has taught a course in business modeling at the Harvard University Extension School. He publishes a weekly e-mail newsletter and has written a number of essays that are available at his Web site, www.chacocanyon.com. He can be reached at rbrenner at chacocanyon.com.

David L. Brock

David L. Brock is Principal Research Scientist at MIT and cofounder of and a Director at the Auto-ID Center (now EPCglobal, Inc. and Auto-ID Laboratories). The center was an international research consortium formed as a partnership among more than 100 global companies and five leading research universities. Dr. Brock is also Assistant Research Professor of Surgery at Tufts University Medical School and Founder and Chief Technology Officer of endoVia Medical, Inc., a manufacturer of computer-controlled medical devices. Dr. Brock holds bachelor's degrees in theoretical mathematics and mechanical engineering, as well as a master's degree and a Ph.D. from MIT.

Jim Brosseau

Jim Brosseau has been in the software industry since 1980, in roles from tester and developer to manager and director. He has worked on embedded avionics, ATC systems, and commercial software packages. Jim is principal of the Clarrus Consulting Group, and since 1998 he has consulted with organizations worldwide to improve their approaches for successfully delivering software. He has presented at major conferences and local professional associations, and his first book, Software Teamwork: Taking Ownership for Success, was published in 2007 by Addison-Wesley Professional. Jim lives with his wife and two children in Vancouver.

Olivier Brousseau

Olivier Brousseau is Integration Manager in charge of the SOA, master data, EAI, and BPM initiatives within the Enterprise Architecture group of the Oilfield Services IT division of Schlumberger, a global oilfield services company with 2006 revenues of US $19 billion. Prior to joining Schlumberger in 2005, Mr. Brousseau worked for seven years at Sema, a multinational consulting and systems integration firm, as the architect on several successive projects. He holds advanced degrees in computer science and information systems from ICAM in Nantes, France, and Ecole Supérieure d'Electricité in Paris. Mr. Brousseau can be reached atobrousseau at montrouge.oilfield.slb.com.

Gil Broza

Gil Broza has been with Industrial Logic since 2004, coaching and training organizations in Industrial XP. Working with companies of virtually every size and industry, Mr. Broza prides himself on his contribution to their success in all aspects of the Agile transition lifecycle and in building high-performance communities. His involvement has spanned initial readiness assessments, project kick-offs, transitions, technical and management coaching, and cultivating internal coaches for organizational self-sufficiency. He has presented several papers at Agile conferences.

Prior to joining Industrial Logic, Mr. Broza was an R&D manager, team leader, and developer for 12 years, successfully applying Agile methods since 2001. Mr. Broza's experience ranges from small to large-scale projects and crosses such domains as financial systems, bioinformatics, conversational agents, network infrastructure, business applications, and Internet content delivery. He has an MSc in computational linguistics from the Hebrew University of Jerusalem, Israel. Mr. Broza lives in Toronto, Canada. He can be reached at gil at industriallogic.com.

Bill Brunger

Bill Brunger is former Senior Vice President of Network of Continental Airlines, Inc., a role he had held since August 2003. In this role, he was responsible for developing and implementing the airline's route network, including route planning, scheduling, pricing, revenue management, and the decision support functions related to those disciplines. Previously, Mr. Brunger was Vice President of Distribution Planning and Revenue Decision Support Development for Continental and sat on the board of directors of Orbitz and Amadeus. Over a 25-year airline career, he has held a range of positions in the pricing, revenue management, planning, and marketing departments.

Mr. Brunger has a master's of business administration degree with distinction from The Wharton School of the University of Pennsylvania with concentrations in market modeling and decision sciences, and a bachelor's degree in liberal arts from Middlebury College. He sits on the board of trustees of the Houston Ballet and Pitzer College. Mr. Brunger is currently a doctoral candidate, and he lives with his wife and son in Houston, Texas. He can be reached at Bill.Brunger at coair.com.

Tom Burzinski

Tom Burzinski is the Business Intelligence Practice Manager at Greenbrier & Russel, an IT consulting and training company that specializes in using technology to generate business information. Mr. Burzinski has led successful data warehouse/BI efforts for both public and private organizations, including retail, healthcare, life and property/casualty insurance, financial services, manufacturing, telecommunications, and government. He can be reached at tburzinski at gr.com.

Charles W. Butler

Charles W. Butler is a Professor in the Department of Computer Information Systems at Colorado State University. Dr. Butler teaches and conducts research in IT and collaborates with IT managers in improving management strategies and processes, software development methodologies, and metrics and QA for traditional and object software. He served in the role of Chief Software Scientist for McCabe & Associates, and completed consulting engagements in more than 50 Fortune 500 companies. His recent consulting engagements have included working with Inovant, a Visa International Solutions Company; Tactical Training Specialists; and the Defense Finance and Accounting Services. He can be reached at Charles.Butler at business.colostate.edu.

Tom Butler

Tom Butler is a Senior Lecturer in business information systems at University College Cork, Ireland. A former IT professional, Dr. Butler worked for 27 years in the telecommunications sector. His research focuses on investigating the origins of firm-level IT capabilities and the design, development, and implementation of information systems. Beginning in 2003, Dr. Butler was lead researcher and project manager on two major action research-based initiatives on the design, development, and deployment of IT-enabled knowledge management systems for the UN Population Fund Agency and the Irish government. He has been conducting research into the design of compliance knowledge management systems since 2005. His work has been published in the Information Systems Journal, the Journal of Strategic Information Systems, the Journal of Information Technology, and in the proceedings of major international conferences such as ICIS, ECIS, and IFIP 8.2 and 8.6. Dr. Butler can be reached at Tel: +353 (0) 21 4903340; E-mail: tbutler at afis.ucc.ie; Web: http://afis.ucc.ie/tbutler.

C

Thomas Cagley

Mr. Cagley is a Managing Senior Consultant for the David Consulting Group. He is an authority in guiding organizations through the process of integrating software measurement with model-based assessments to yield effective and efficient process improvement programs. Mr. Cagley is a recognized industry expert in the measurement and estimation of software projects. His areas of expertise encompass management experience in methods and metrics, quality integration, quality assurance and the application of the Software Engineering Institute's Capability Maturity Model^® to achieve process improvements. His consulting engagements have included clients in software and hardware manufacturing, retail, health services, public utilities, telecommunications, manufacturing, insurance, financial services and government agencies. Mr. Cagley is a frequent speaker at metrics, quality, and project management conferences. He can be reached at tomcagley at earthlink.net.

Eduardo Casais

Eduardo Casais, PhD, PMP, is a management professor on the Faculty of Economics, University of Algarve, Portugal. After holding senior executive jobs with Digital Equipment Corp. and Motorola Inc., Dr. Casais became an international consultant in project management. His current interests are in the area of forecasting, technology diffusion, and strategy development.

Stephen Castell

Dr. Stephen Castell, CITP, is an internationally acknowledged independent computer expert, consultant, and project manager. He is a Medallist, BCS IT Consultant of the Year 2004. Dr. Castell has established a reputation for initiating, leading, or assisting in the building of multimillion-pound businesses in voice and data communications and broadcasting, information, and software services. As an IT expert witness in computer disputes, he has been involved in a wide range of computer litigation over many years, including the largest and longest computer actions to have come to trial in the English High Court. He is widely published, a correspondent of the Computer Law & Security Report, and a noted conference and seminar speaker.

Savio S. Chan

Savio S. Chan is President and CEO of US China Partners Inc., a privately held business development firm specializing in market entry, strategic sourcing, and marketing development in China for US companies. Mr. Chan also facilitates local and cross-border joint ventures among leading Chinese multinationals as well as Fortune 1000 companies. Formerly, he served as Chairman and CEO for Technology Training Solutions (TTS), where he oversaw the daily and long-term operation of the company he established in 1996, which had grown in a remarkably short time to be recognized as one of the premier and fastest-growing Microsoft Certified Technical Education Centers in the New York tri-state area. Mr. Chan is a frequent keynote speaker and panelist at various business and technology events. He was also named a "40 Under 40" business leader by Long Island Business News, Hofstra University, and the Bank of New York. Newsday named him one of the Top 10 Movers and Shakers on Long Island. Mr. Chan has been featured in numerous industry and trade success profiles, including articles in the New York Times, Chief Executive Magazine, InformationWeek, VARBusiness, Long Island Business News, and Newsday. He serves on the boards of the following trade and civic associations: Executive Council of New York; Asian American Business Development Center; Association of Commerce, Industry and Technology; and National Minority Business Council.

Joseph T. Chao

Joseph T. Chao is an Assistant Professor of Computer Science at Bowling Green State University. Prior to entering academia, Dr. Chao has seven years of industry experience in software development, including three years as Director of Software Development. His research focus is on software engineering with special interests in agile software development, programming languages, and object-oriented analysis and design. He has published in such journals as Journal of Information Technology Education, International Journal of Knowledge and Learning, Academe: Bulletin of the American Association of University Professors, and Journal of Manufacturing Systems. He has taught courses in all aspects of the software development lifecycle including programming, systems analysis and design, database systems, usability engineering, software engineering, and agile software development. Dr. Chao holds an MS in Operations Research from Case Western Reserve University and a PhD in Industrial and Systems Engineering from The Ohio State University.

Alan Chapell

Alan Chapell, CIPP, is President of Chapell & Associates, a consulting firm that helps companies understand privacy and incorporate consumer perception into product development. He has been in the interactive space for more than seven years with firms such as JupiterResearch, DoubleClick, and CheetahMail. Mr. Chapell founded Chapell & Associates in October 2003. Since then, he has worked with clients to ensure that they comply with existing privacy legislation, auditing their privacy practices, and managing their technology product development programs. Mr. Chapell, an attorney, was recently asked by California Congresswoman Mary Bono's office to provide input and additional verbiage for HR 2929 (the "Spy Act"). Mr. Chapell is widely recognized as a thought leader on issues of privacy, consumer perception, and interactive marketing. He is a regular contributor to iMedia Connection, DMNews, and the International Association of Privacy Professionals Privacy Officers Advisor. Mr. Chapell is the New York chapter cochair of the International Association of Privacy Professionals and publishes a daily blog on issues of consumer privacy. He can be reached at Web site www.chappellassociates.com, by e-mail at achapell at chapellassociates.com, and via phone at +1 212 675 1270 or +1 917 318 8440.

Adela J.W. Chen

Adela J.W. Chen is a doctoral student in the department of Management Information Systems at Terry College of Business, University of Georgia. She holds a master's degree in information systems from National University of Singapore. Her research interests include the impact of IS on ecological sustainability and individual work-life interactions. She has published in IEEE Transactions on Engineering Management (IEEE TOEM), the European Conference on Information Systems, and the Conference of the Southern Association for Information Systems.

Saikat Chaudhuri

Saikat Chaudhuri is joining The Wharton School of the University of Pennsylvania as an Assistant Professor of Management, where his research will continue to focus on high-tech acquisitions and innovation management. Prior to his research positions, Dr. Chaudhuri worked at Mannesmann AG, McKinsey & Company, and Citibank. He holds Bachelor's, Master's, and Ph.D. degrees from the University of Pennsylvania, Stanford University, and Harvard University, respectively.

Mark Choate

Mark S. Choate is co-founder and CEO of The Choate Group, LLC, a research and communications consulting firm serving organizations in the areas of knowledge management, research methodology, funding strategies, and grant writing. He was the lead developer of The Choate Group's Metawrite authoring tool, a cross-platform desktop wiki, and he consults with organizations seeking to implement Weblog and Wiki solutions. He is the former vice president of interactive media for The News & Observer, the world's first online newspaper. Mr. Choate is a lecturer for Georgetown University's Communication, Culture and Technology (CCT) graduate program, teaching The Technology of News, a course that evaluates the impact of Internet technology on news dissemination. His book, Professional Wikis, will be published in November 2007 by Wiley & Sons.

Patryk Choros

Patryk Choros is a Business Development Manager in the Enterprise Performance Solutions Division at Infovide-Matrix. In the past, he was a project manager, running implementations of BI solutions. Now his main focus is on business value delivery in financial institutions. He can be reached at pchoros at ivmx.pl.

Nick Christenson

Nick Christenson is an independent consultant with expertise in open source, information security and risk management, and Internet services. His specialty is in bottom-up deployment of scalable Internet services. Among other organizations, he has worked at the Jet Propulsion Laboratory, EarthLink Network, and Sendmail. Mr. Christenson has written numerous papers and articles, mostly focusing on the deployment of scalable Internet services, and is the author of the book sendmail Performance Tuning. He can be reached at npc at acm.org.

Nigel Claridge

Nigel Claridge has considerable experience as an international consultant to the IT industry, primarily in the areas of telecommunication, computer software, and the Internet. He specializes in user-centered design, in particular achieving organizational and business goals through a balance between new technology, correct functionality, and good usability. Mr. Claridge was co-founder and senior partner at Nomos until 2001. He then joined IconMediaLab as head of the User Interface group. He is business director and joint owner of the highly acclaimed international online WAMMI service, developed specifically to measure how satisfied users are with a Web site's ease of use. Mr. Claridge has worked on a large number of international projects funded by the EU and is currently working as an independent consultant to two: Coldroad and EurEauWeb. These projects focus on bringing 3G-based mobile technology (software and hardware solutions) to a range of users across Europe. He is an evaluator and reviewer of European Union projects and proposals. Mr. Claridge regularly gives tutorials and seminars about user-centered design and Web usability, as well as creating usable interfaces, both to commercial organizations and international conferences. He has a degree in ergonomics from Loughborough University of technology (UK). Nigel Claridge can be reached at nigel.claridge at wammi.com.

Larry Clinton

Larry Clinton is currently the Deputy Executive Director and COO of ISAlliance, a collaboration between the CyLab at Carnegie Mellon University and Electronic Industries Alliance. He is responsible for supervising all day-to-day operations of ISAlliance, including policy and practices development, lobbying, educational programs, public communications, budget, and administration. Mr. Clinton served as Cochair of the US congressionally appointed Corporate Information Security Working Group on market incentives. This group developed a series of recommendations to encourage better corporate security without federal mandates. He also coauthored Commonsense Guide to Cyber Security for Small Businesses, the ISAlliance's third best practice publication, which has been endorsed by a wide spectrum of organizations, including the DHS, NAM, NFIB, and the American Bankers Association. Mr. Clinton also sits on the board of the National Cyber Security Partnership, where he leads their WG on the development of "Principles of Joint Responsibility for Internet Users and Equipment Suppliers." In addition to publishing and testifying on cyber issues, he has appeared on C-SPAN, MSNBC, and CNBC to discuss information security. He can be reached at lclinton at isalliance.org.

Moshe Cohen

Moshe Cohen is President of the Negotiating Table, a firm that provides mediation services to people in conflict as well as negotiation and conflict management training. Since founding the firm in 1995, Mr. Cohen has mediated hundreds of disputes in a variety of settings and in a multitude of topic areas, including workplace and employment disputes, discrimination complaints, torts, other civil litigation, landlord-tenant evictions, divorce, family, and interpersonal matters. Mr. Cohen teaches negotiation, mediation, facilitation, conflict management, and leadership. He has conducted training programs for corporations, nonprofit organizations, government agencies, and conferences. He teaches negotiation and leadership at Boston University and has also taught at Bentley College and Cambridge College. Mr. Cohen holds a bachelor's degree from Cornell University in physics, a master's in electrical engineering from McGill University, and an MBA from the Boston University. Mr. Cohen's career includes more than 12 years' engineering and project management experience prior to founding the Negotiating Table. Mr. Cohen is a frequent guest speaker at business functions, conferences, and universities. He has also published numerous articles on negotiation, mediation, and conflict management. He can be reached at moshe at negotiatingtable.com or via www.negotiatingtable.com.

Pini Cohen

Pini Cohen is a senior research analyst at STKI (SCHWARZKOPF The Knowledge Integrators), formally with association to META Group. His area of expertise is architecture and infrastructure: storage, servers, DBMS, application servers, application integration (EAI), SOA, and developing tools. Prior to joining STKI, Mr. Cohen was a Captain in the Israel Air Force (IAF) computer division. In this position he negotiated with the major computer vendors as well as organized the maintenance of computers in the IAF. He also worked for Electrolux in Stockholm, Sweden. Mr. Cohen has taught information systems and computers at the College of Management in Tel Aviv and at the Touro College in Jerusalem. Mr. Cohen has a BS in computer science with honors from the Technion (Technical Institute of Israel), Haifa, and an MBA from Tel-Aviv University with honors. He wrote a book in 1999, titled Java 2 for Internet Developers, which is published by Hod-Ami Publishing.

Mike Cohn

David Coleman

David Coleman is the founder and managing director of Collaborative Strategies and is the author of the 2006 RTC Report and the monthly newsletter Inside Collaboration. He is also a frequent contributor to the Collaboration Blog (www.collaborate.com) and can be reached at: davidc at collaborate.com.

David Constant

David Constant is a partner with Process Inc., the first spin-off of the SEI. Established in 1990, Process Inc. is an SEI Partner for the delivery of authorized CMMI^® training and assessment services. Mr. Constant is recognized in the performance improvement community as an incisive thinker and a rapid-impact strategic coach. For more than a decade, he has provided CMM/CMMI training, assessment, and consulting services to clients in a wide variety of industries, from Fortune 500 firms and large government IT organizations to small development shops. Mr. Constant is recognized worldwide for his passion and insight concerning CMMI-based performance improvement and is a guest speaker and writer. He has published award-winning research in organization theory and information systems. He can be reached at david.constant at processinc.com.

Bonnie Cooper

Bonnie Cooper is a 20-year IT professional and is currently Project Director of the Massachusetts Medical Society's IT Project Management Office. Early in her career, Ms. Cooper managed application and network migrations for Zayre Corp. and Dun and Bradstreet Software. In her tenure with the Massachusetts Medical Society, her project portfolio includes The New England Journal of Medicine's manuscript tracking, advertising management, and corporate enterprise resource planning systems. In her current role, Ms. Cooper is responsible for coordinating the efforts of project teams, overseeing the implementation of project standards, managing the portfolio and strategic planning exercise for IT, and leading the project to redesign the member Web site of the Massachusetts Medical Society. Ms. Cooper can be reached at BCooper at mms.org.

Adrian Cretu-Barbul

Adrian Cretu-Barbul is a software consultant from Melbourne, Australia. He has worked with multinational and Australian IT businesses in the defense and banking sectors. Mr. Cretu-Barbul's main areas of interest include agile methodologies and bleeding-edge technologies such as AJAX, JRuby, and Rails. His aim is to inspire creative thinking in the IT and business space. He is currently working as a developer for Object Consulting. Mr. Cretu-Barbul can be reached at adrian.cretu-barbul at objectconsulting.com.au.

Roland Cuellar

Roland Cuellar, Director for the Lean-Agile Consulting Practice at CC Pace, is a leader in helping enterprise-level clients adopt the use of both Agile and Lean in their organizations. He has helped executives prepare their organizations for Agile transformation by identifying challenges and opportunities related to Agile and Lean implementation and developing action plans and risk mitigation strategies to insure that Agile and Lean initiatives are successful. Mr. Cuellar has led numerous Agile product development teams in the areas of marketing applications, mortgage, compliance, and logistics. He has also given numerous Agile training classes to both management and technology teams. Mr. Cuellar has prior experience leading large software development projects for Capital One, Freddie Mac, IBM, Lockheed Martin, and DHL. He holds a bachelor's degree in computer science and an MBA. He can be reached at roland.cuellar at ccpace.com or roland_cuellar at yahoo.com.

Sara Cullen

Mary J. Culnan

Mary J. Culnan is the Slade Professor of Management and Information Technology at Bentley College in Waltham, Massachusetts, USA. Her current research interests include privacy, promoting security on home computers, and online communities. She is the author of more than 90 articles including publications in MIS Quarterly, Journal of Public Policy & Marketing, The Information Society, Management Science, The New York Times, and The Washington Post. Professor Culnan has testified before the US Congress, the Massachusetts House and Senate, and other government agencies on a range of privacy issues. Currently, she serves as a member of the Government Accountability Office's Executive Council on Information Management and Technology. She also served as a Commissioner on the President's Commission on Critical Infrastructure Protection. She is the author of the 1999 Georgetown Internet Privacy Policy Survey, which the Federal Trade Commission (FTC) used to make recommendations to Congress, and she served on the FTC's Advisory Committee on Online Access and Security. BusinessWeek's "e.biz" Web site profiled her as a "Mover & Shaker." She holds a Ph.D. in management from UCLA. She can be reached at mculnan at bentley.edu.

D

Darren Dalcher

Dr. Darren Dalcher is a Professor of Software Project Management at Middlesex University and Visiting Professor of Computer Science at the University of Iceland. He leads the Software Forensics Centre, a specialized unit that focuses on systems failures, software pathology and project failures and is the founder and director of the National Centre for Project Management in the UK. He gained his PhD in Software Engineering from King's College, University of London. In 1992, he founded and has continued as chairman of the Forensics Working Group of the IEEE Technical Committee on the Engineering of Computer-Based Systems, an international group of academic and industrial participants formed to share information and develop expertise in failure and recovery. Professor Dalcher is active in a number of international committees, steering groups, and editorial boards. He is heavily involved in organizing international conferences, and has delivered numerous keynote addresses and tutorials. He has written over 100 papers and book chapters on project management and software engineering. He is editor-in-chief of Software Process Improvement and Practice and reviews editor of Technology Analysis and Strategic Management. He is editor-in-chief of the International Journal of Project Organisation and Management, the International Journal of Agile Software Development and the International Journal for Forensic Software Engineering. He has recently edited a special issue of the journal Technology Analysis and Strategic Management focusing on systems failures and is currently organizing a major international survey to establish and compare the success and failure rates of IT projects. Professor Dalcher is a Fellow of the British Computer Society and member of the Project Management Institute, The Association for Project Management, The Institute of Electrical and Electronic Engineers, and the Association for Computing Machinery. He is a Chartered IT Practitioner. He is a member of the Editorial Advisory Group of PMI's PM Network and a member of the editorial board of APM Project. He is a Member of the Advisory Board responsible for the prestigious David I. Cleland project management award as well as the APM Professional Development Board and the International Project Management Association (IPMA) Advisory Board core team for R&D.

Elizabeth Daniel

Elizabeth Daniel is Professor of Information Management and Associate Dean for Research and Enterprise at the Open University Business School (OUBS), where she researches in the field of information systems in business. The Open University is the UK's largest university with more than 180,000 students studying both undergraduate and postgraduate courses. It teaches by means of supported open learning, with the majority of students, who are spread throughout the world, combining their studies with full-time employment. Prior to joining OUBS in 2005, Dr. Daniel worked in the IS Research Centre at Cranfield School of Management. She is the joint author, with John Ward, of the book Benefits Management: Delivering Value from IS & IT Investments. She has applied the benefits management ideas in many organizations in both the private and public sectors. She has published numerous papers in leading academic journals and a number of management reports. Dr. Daniel has a first degree and PhD in physics and an MBA from London Business School. She has spent more than 10 years in industry, starting her career as a medical engineer and subsequently working as a strategy management consultant. She can be reached at e.m.daniel at open.ac.uk.

Gary C. David

Gary C. David is an Associate Professor of Sociology at Bentley College. Dr. David received his BS in psychology and his MA in sociology from Central Michigan University and his PhD from Wayne State University in the field of sociology. Dr. David's research focuses on the role that interpersonal interactions play in the formation of intergroup relations as well as ethnographic studies of the workplace. He primarily conducts research in workplace settings where intercultural/intergroup interactions take place on a regular basis. His past studies include an analysis of interactions between workers and customers in Arab-owned convenience stores in metropolitan Detroit. Dr. David's current projects include examining globally distributed collaborative software development teams that focus on the role of information and communication technologies. Other workplace research includes examinations of enterprise system design and implementation. He also specializes in Arab-American studies and ethnic identity research. He has written for publication on topics such as Muslim American communities, Arab-owned convenience stores, images of Arabs in the West, Arab-American identity, theories of immigrant entrepreneurship, and intercultural service encounters. Dr. David is also the administrator of an online discussion group devoted to Arab-American studies.

Mike Dayton

Mike Dayton is the President and founder of HyNote Enterprise Solutions, a provider of integrated EPM, BI, and data foundations solutions to large and emerging enterprises. In this capacity, he directs company strategy and HyNote's approach to helping enterprise and emerging clients realize their vision for effective EPM. Prior to founding HyNote, Mr. Dayton served as a Senior Director at Hyperion Solutions, where he was responsible for the company's global solution delivery strategy and execution through systems integrators. Before that, he served in various sales, channels, and marketing management positions for large technology vendors. Mr. Dayton can be reached at E-mail: mike.dayton at hynote.com; Web site: www.HyNote.com.

Brijesh Deb

Brijesh Deb is a Senior Technical Architect with SETLabs, Infosys Technologies Limited. His experience includes architecture definition, design, and implementation of large-scale, mission-critical J2EE-based IT solutions across a range of industries. His current interests involve enterprise adoption of Web 2.0 principles and features. He can be reached at brijesh_deb at infosys.com.

Nicole DeHoratius

Nicole DeHoratius is Assistant Professor of Operations Management at the University of Chicago. Dr. DeHoratius's research focuses on execution problems in retail supply chains. In her work, she has identified the magnitude and drivers of inventory record inaccuracy and has discussed its implications in the use of automated supply chain decision tools. In addition, Dr. DeHoratius has examined the role of incentives for the effective management of retail supply chains and is currently exploring manufacturer-retailer collaboration for improved execution and greater product availability. She has published her research in Harvard Business Review and other industry journals. Dr. DeHoratius can be reached at ndehorat at ChicagoGSB.edu.

Nick de Voil

Nick de Voil is the founder and managing director of De Voil Consulting, an e-business consultancy based in the UK. The firm helps organizations automate their business processes using the Internet, with a particular focus on leveraging the possibilities offered by Web-based content management, workflow, and e-learning tools. Mr. de Voil has delivered projects for organizations including the British Library, BT, Cambridge University, Channel 4, Sky Television, and UBS. He has spoken on these and general management topics at conferences in the UK and Italy. He is a part-time member of the award-winning faculty at Richmond Business School and has acted as a technical reviewer for Wrox Press. Mr. de Voil holds a BA (First Class with Distinction) from the University of Birmingham and is a certified management consultant.

Annukka Dickens

Annukka Dickens is the Environmental Manager for HP South Pacific. Ms. Dickens is responsible for managing the environmental programs for HP South Pacific, developing HP's environmental product stewardship activities, shaping environmental policies, and ensuring that environmental requirements of HP customers and business units are fulfilled. She also handles regional environmental regulatory programs and communications for HP Asia-Pacific. Prior to her move to Australia, Ms. Dickens held similar positions for HP UK & Ireland and HP Europe for a period of six years. She holds an environmental engineering degree from Mikkeli Polytechnic in Finland and a master of science degree in environmental strategy from the University of Surrey in the UK. Ms. Dickens can be reached at Hewlett-Packard, 3 Richardson Place, North Ryde, 2113 NSW Australia; Tel. +61 (0) 2 9022 1819; Fax. +61 (0) 2 9022 1057; E-mail: annukka.dickens at hp.com.

Paola Di Maio

Paola Di Maio is a researcher and analyst, holding an MSc in information systems. She majored in knowledge engineering and expert systems design before focusing professionally on content and knowledge management tools. Ms. Di Maio has a strong interest in online collaboration and knowledge networks. She speaks four languages and works internationally as an independent researcher and consultant. She can be reached at Paola [DOT] dimaio [AT] gmail [DOT] com.

Timothy J. Dion

Timothy J. Dion is CTO at Riverton LLC. He has spent the past 12 years helping Fortune 1000 companies in the financial services, retail, telecommunications, and biotech industries make distributed incompatible systems function as one. A veteran of startups, he provides vision for enterprise architecture integration and the use of advanced technology for solving business problems. He has written and spoken extensively about these subjects in EAI Journal, Java Developers Journal, and Journal for Object-Oriented Programming, and has delivered presentations at numerous conferences including The Enterprise Architectures Conference, Enterprise Architect Summit, Internet Commerce Expo, and OOPSLA. He is also a founder of InfoWorld's CTO Forum, in Boston, Massachusetts, USA, and hopes to publish his first book, The CxO's Guide to Technology, in summer 2004. He can be reached at tdion at riverton.com.

Peter Doherty

Peter Doherty is a Senior Consultant and ITIL Certified Manager. He has nearly 25 years of experience in the IT industry predominately working in the service delivery and support arena as well as enterprise network and systems management. During his early years, Mr. Doherty was involved with the implementation of some of the largest system and service management systems in Australia. For the past 15 years, he has worked for Computer Associates in pre-sales, consulting, and project management roles with a heavy emphasis on service management systems. One of Mr. Doherty's major successes has been the rollout of possibly Australia's largest service desk system across some 5,000 registered and 1,100 concurrent users, delivering high levels of availability to one of Australia's largest companies in an outsourced environment. Mr. Doherty is a regular presenter at international IT Service Management Forum (itSMF) and service management conferences. He holds the Managers Certificate in IT Service Management (with Distinction) and currently heads up CA Australia's IT Service Management Practice.

Jeff Dols

Jeff Dols has been in a leadership role in multiple business process improvement efforts over the past 20 years and currently serves as VP of Business Architecture/BPM for the Wealth Management Group (WMG) at Wells Fargo. Mr. Dols has established a business architecture program and BPM center of excellence in WMG and is responsible for leading a matrixed team of business architects -- embedded within the WMG business lines -- to model and communicate business strategies, capabilities, and business processes. He also serves as the business architect for the WMG technology group and is focused on IT process improvement efforts based on ITIL. Mr. Dols has previously served as an Enterprise Architect at Wells Fargo, again focusing on business architecture. He is currently active in enterprise forums to establish and standardize business architecture and BPM methodologies and tools within the organization. In addition to speaking at internal architect training program sessions, Mr. Dols has also been invited to present on WMG's unique approach to business architecture at The Open Group Enterprise Architecture Practitioners conference and the BPM Institute's BrainStorm conference. He has a BA in economics and is completing a master's degree in servant leadership at Viterbo University in La Crosse, Wisconsin. Mr. Dols can be reached at jeffrey.dols at wellsfargo.com.

Brian J. Dooley

Brian J. Dooley is an author, analyst, and journalist with more than 20 years' experience in analyzing and writing about IT trends. He has written six books, numerous user manuals, hundreds of reports, and more than 2,000 magazine features. Mr. Dooley is the founder and past President of the New Zealand chapter of the Society for Technical Communication. He initiated and is on the board of the Graduate Certificate in Technical Communication program at Christchurch Institute of Technology, and he is on the editorial advisory board for Faulkner Technical Reports. He can be reached at bjd at bjdooley.com.

Ken Doughty

Ken Doughty, CISA, CBCP, is a Senior Risk Manager at ING Australia. He has more than 25 years' information systems auditing experience with 20 years' business continuity planning experience in the public and private sectors. He has an accounting degree, a graduate diploma in internal auditing, and is a certified IS auditor and business continuity professional. Mr. Doughty lectures at Macquarie University (masters of accounting), Sydney, Australia, and has published a large number of papers in leading auditing and business continuity journals both in Australia and the US. In 2000, he edited/authored a book on business continuity in the US: Business Continuity Planning: Protecting Your Organization's Life. He is an internationally recognized speaker at seminars and conferences, and, in 2002, he received Information Systems Audit and Control Association's (ISACA) International Best Speaker/Conference Contributor Award.

Jenni Dow

Jenni Dow is an experienced executive coach specializing in communications. She works with leaders to help them overcome the internal and external barriers to accomplish business objectives and improve corporate tone. During the past 20 years, Ms. Dow has coached leaders to hone their communications skills, opening the way for both upward and outward collaboration and effectively leading their teams to success. She is a partner at Accelinnova and President of Dow Marketing Communications, Inc. She can be reached at jdow at accelinnova.com.

Cassian Drew

Cassian Drew is Managing Director of Atheta Limited, a London-based innovation management consultancy. He serves as Senior Consultant to FTSE 100 corporations and governments on international market development, innovation management, and strategy. Mr. Drew is the founder of several ventures in the information and communications technology, professional services, and health sectors and is undertaking an executive MBA at the London Business School. He can be reached at cutter at atheta.com.

Ann Drinkwater

Ann Drinkwater is an accomplished professional and writer with an emphasis on information technology project and program management. Currently serving as the Online Services Program Manager for Parsons Brinckerhoff, she is responsible for the management and strategic direction for eLearning and software development efforts. In this role, she provides consultancy support to business users in designing business processes and researching and identifying enabling technologies.

Previously, Ms. Drinkwater worked as an IT project manager for a Microsoft Gold Partner, where she defined and developed technical solutions for numerous high-profile clients. Her background also includes work in sales and marketing, technical writing, human resource forecasting, knowledge management, and business analytics.

Ms. Drinkwater is a certified Project Manager (PMP); a member of the Washington, DC, Chapter of the Project Management Institute; a member of the Winchester, Virginia, area Toastmasters International; and a member of the eLearning Guild. She holds an MS in Technology Management, a BA in Organizational Leadership and Development, an AAS in Office Systems Technology, and an AAS in Information Systems Technology. She can be reached at ann.drinkwater at gmail.com.

Florin Dragu

Florin Dragu is a senior software developer/consultant from Melbourne, Australia, with 10 years' experience in the software industry. His special interests include business process management/integration, agile methodologies, and new leading-edge technologies, especially open source. He is currently working as the Open Source Technical Lead at Object Consulting. Mr. Dragu can be reached at florin.dragu at objectconsulting.com.au.

Antonio Drommi

Antonio Drommi is the Associate Director for the Centre for Assurance Studies at UDM, a National Center of Academic Excellence in Information Assurance. Mr. Drommi has been an Assistant Professor of Computer Information Systems at UDM since 2002. He lectures on various subjects in the software management and IT discipline. One of Mr. Drommi's research and lecture interests is human factors in IT and its relationship to information assurance and security. He has maintained several roles at UDM since 1996, including lecturer and coordinator for Instructional Technology and the Quality Systems Centre, which has been merged under the Centre for Assurance Studies. Mr. Drommi can be reached at drommia at udmercy.edu.

Lance Dublin

Lance Dublin has been an advocate for innovative approaches to learning and change throughout his career. He went from designing a week-long "Experiment in Free Form Education" program in high school to cofounding one of the nation's first fully accredited "University Without Walls." Then recognizing the impact of the intersection of people, business, and learning, he founded and built Dublin Consulting, a company that became a leader in improving individual and organizational performance and implementing large-scale change.

Mr. Dublin is now an independent management consultant, international speaker, and author based in San Francisco, California, and serving clients worldwide. He specializes in strategy development, program design, and implementation for corporate learning programs and organizational change management. He brings to his work more than 30 years' experience in adult education and training, communication and change management, and organizational design and development.

Mr. Dublin is a regular speaker and keynote presenter at regional, national, and international conferences. In addition, he is the author of numerous published articles, coauthor of the capstone book in ASTD's e-learning series, "Implementing e-Learning," and a contributor to The ASTD Handbook of Training Design and Delivery, Elliot Masie's Learning Rants, Raves, and Reflections, and Marc Rosenberg's Beyond E-Learning. He can be reached at lance at dublinconsulting.net.

E

Jutta Eckstein

Jutta Eckstein is an independent consultant and trainer from Braunschweig, Germany. Her know-how in agile processes is based on over 10 years' experience in developing object-oriented applications. She has particular experience in applying agile processes within medium-sized to large mission-critical projects. This is also the topic of her book Agile Software Development in the Large. Besides engineering software, Ms. Eckstein has been designing and teaching object technology (OT) courses in industry. Having completed a course of teacher training and led many "train the trainer" programs in industry, she focuses also on techniques that help teach OT, and she is a main lead in the pedagogical patterns project.

Ms. Eckstein has presented work in her primary areas of interest at the ACCU (UK), JAOO (Denmark), OOPSLA (US), XP (Europe), and Agile (US) conferences. She is a member of the board of the Agile Alliance and a member of the program committee of many different European and American conferences in the area of agile development, object orientation, and patterns.

With her partner Nicolai Josuttis, Ms. Eckstein has formed the consulting firm IT communication (www.it-communication.com). The two of them regularly contribute to the success of mission-critical IT projects through their ability to combine technical expertise with the required organizational actions and processes. Ms. Eckstein can be reached at Gaussstr. 29, 38106 Braunschweig, Germany. Tel: +49 531 129 8884; Fax: +49 531 129 8885; je at it-communication.com.

Marilyn Edelson

Marilyn Edelson is a Master Certified Coach, entrepreneur, and certified Best Year Yet program leader with more than 25 years experience in behavioral management. She has been coaching executives, managers, and corporate teams for the past 12 years and was voted "Top 10 Coach 2007" by Women's Business Boston. She teaches, mentors, and trains professional coaches and consults to organizations interested in integrating coaching into their businesses. She holds a master's of science degree from Boston University. She is cofounder and principal with Michael D. Harris of IT Decisions Coaching, LLC.

Carole Edrich

Carole Edrich has more than 17 years' consulting experience in the management of risk, change, and corporate governance. Ms. Edrich has worked in major national and international organizations in the private and public sector, was responsible for the UK Central Government's risk management syllabus and accreditation process, and is an internationally acknowledged thought-leader in big-picture risk management. Ms. Edrich developed the world's first Systemic Risk Management methodology more than a decade ago.

Ms. Edrich has authored three books on risk management, one on software development tools, and numerous papers. She has also appeared on television and radio, including CNN, ABC, and ITV. In addition to risk management, Ms. Edrich writes about global issues, dance, and action and extreme sports. She speaks Spanish and Dutch well and other languages to varying levels.

Martyn Emery

Martyn Emery is director of Nordic Operations for Cresta Testing, Ltd., in Stockholm, Sweden. Mr. Emery specializes in information and risk management strategies. His pioneering work during the Y2K challenge was in developing a method of evaluating the readiness of city infrastructure. Mr. Emery also led a delegation into UK Prime Minister Tony Blair's office and was one of only a handful of nongovernmental consultants invited to speak at the UN Conference on Y2K attended by 170 countries in June 1999. He can be reached at martyn.emery at cresta.net.

Michael Enright

Michael Enright is CTO at Harvard Business School Interactive, as well as President of Hamilton Technology Advisors in Hamilton, Massachusetts, USA (www.htadvisors.com), a consultancy that specializes in creating and assessing business and technology strategies, providing insight into organizational capabilities, and developing technology plans and implementation scenarios. He has nearly 20 years of IT expe