Q: How would you characterize IT service one year after reorganization?
According to Cutter Senior Consultant Jerrold Grochow, "The encouraging news from this survey is that a high percentage of reorganizations result in improved IT service (60% overall) -- with an even higher percentage for certain types of reorganizations that have been given time to show impact. Based on the survey alone, we can't predict if your next reorganization will be a positive factor in your organization's IT success, but with 80% of respondents recounting reorganizations in the past five years and the majority of those yielding improvements, we can certainly report that reorganizations are a potent tool in the IT management toolbox."
* Excerpted from "IT Reorganization: Part III" (
), Business-IT Strategies Executive Update, Vol. 14, No. 9