Drifting Away into Trouble

by Robert N. Charette

Three years ago in June, Toyota and its Lexus brand took the top spot in 11 out of 19 vehicle categories in the J.D. Power and Associates' automotive quality survey. Yet less than a month later, Toyota President Katsuaki Watanabe bowed deeply in front of the world's press, publicly apologizing for the numerous quality problems that had been plaguing Toyota automotive products.

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Drifting Away into TroubleThu Dec 03 08:20:13 CDT 2009

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