Cutter Consortium :: ROI: A Sourcing SLA Target with Punch

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ROI: A Sourcing SLA Target with Punch

by John Berry

Leveraging ROI as a key service-level agreement (SLA) target in IT services contracts for some is an innovative use of a not-so-very-innovative financial technique. Innovations are often startling, and some service providers are likely to find it so. Consider it anyway.

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ROI: A Sourcing SLA Target with PunchWed Mar 12 08:58:11 CDT 2008

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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ROI: A Sourcing SLA Target with Punch