The Contract Scorecard

by Sara Cullen

Organizations that are veterans at outsourcing know that the success of an outsourcing deal is dependent on many factors. They know it is not just the cost, but also the quality of the service that matters. They also know it's more than just getting what you pay for; it's whether the relationship between the client and the service provider is rewarding or dysfunctional. Furthermore, they know that outsourcing is not an end goal in itself; rather, it is a way to achieve any number of strategic goals.