Key Activities of the Outsourcing Lifecycle: Part IV

by Sara Cullen

This is the final Executive Report in a four-part series by Dr. Sara Cullen on the outsourcing lifecycle. The series is based on a detailed understanding of the outsourcing experiences of 107 organizations. This report takes you through the last three building blocks focused on transition, management, and the next generation (that is, the next contract). It is during these building blocks that the work done (or not done!) in the earlier part of the lifecycle, discussed in the previous Executive Reports, can hit hard. And even if done well, there are many challenges, as you will see.