Benchmarking Your Outsourcing Contract: Approaches and Opportunities

by Sara Cullen

Benchmarking of outsourcing contracts has recently become a highly desired practice by client organizations, but it is often poorly executed. It can be a difficult and expensive process regardless of how services are sourced, internally or externally. This first Executive Update of a two-part series walks you through a few of the issues, including approach options and opportunities to consider when thinking about benchmarking as part of an outsourcing decision or deal.

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Benchmarking Your Outsourcing Contract: Approaches and Opportunities1 January 2008