Outsourcing: Measuring What Matters -- Part III

by Danny Ertel, Leigh Merrigan

In Parts I and II of this Executive Update series (Vol. 8, Nos. 17 and 19), we started to look at how "measuring what matters" can add value to and drive success of an IT outsourcing relationship. In this Update, we'll describe why taking a fresh look at metrics and trying new solutions can be difficult, and we'll offer some ways to deal with those challenges.

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Outsourcing: Measuring What Matters -- Part III1 February 2008