Benchmarking Your Outsourcing Contract: Clauses

by Sara Cullen

Benchmarking of outsourcing contracts has recently become a highly desired practice by client organizations, but it is often poorly executed. It can be a difficult and expensive process regardless of how services are sourced, internally or externally. In Part I of this two-part Executive Update series (Vol. 9, No. 1), we examined a few of the issues, including approach options and opportunities to consider when thinking about benchmarking as part of an outsourcing decision or deal. Here in Part II, we provide examples of benchmarking clauses and the experiences of those who work with such clauses.

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Benchmarking Your Outsourcing Contract: Clauses1 April 2008