Redefining IT Management for Outsourcing: Implementation

by Alfredo Funes Cervantes

This Executive Update is about implementing outsourcing. We will discuss the analysis of the situation we intend to outsource, the enforcement of service-level agreements (SLAs) and operation-level agreements (OLAs) between areas, the contractual aspects that shelter us, and the development of requests for information (RFIs) as well as the preparation of requests for proposal (RFPs). Finally, related to implementation is an element frequently forgotten: the possibility to reconsider the current internal organizational structure.

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Redefining IT Management for Outsourcing: Implementation1 September 2008