Sourcing Criteria for SaaS

by G.R. Gangadharan

Traditionally, software has been perceived as a product, requiring possession and ownership in order to receive the desired performance. The transition from software as a product to software as a service (SaaS) is reflected in the distribution of software, where an application is offered as a service to customers through the Internet. The SaaS approach can be viewed as a combination of application service provision and outsourcing. ¹