Cutter Consortium :: Applications Outsourcing: Establishing the Proper Service Level Measures

Cutter Consortium helps companies leverage IT for competitive advantage and business success through its comprehensive range of consulting, training and content, provided by the leading expert practitioners in business and IT.

Applications Outsourcing: Establishing the Proper Service Level Measures

Successful applications software outsourcing arrangements are established on the basis of a contractual partnership, with both sides having a vested interest in the success of the relationship. But the outsourcing provider and the customer can define success differently. That’s why the use of objective, quantifiable software development and maintenance metrics is a key to the success of the contract.

This workshop focuses on establishing service levels for a variety of application development, enhancement and maintenance outsourcing arrangements. Establishing a benchmark of performance and then linking reasonable, business-driven service-level metrics that monitor performance is the essence of a successful partnership.

For more information on bringing this workshop to your organization, contact Dennis Crowley by phone at +1 781 641 5125, by fax at +1 781 648 1950, or by e-mail at sales@cutter.com.

Applications Outsourcing: Establishing the Proper Service Level Measures

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

Cutter Consortium, 37 Broadway, Suite 1, Arlington, MA 02474, USA. Phone: +1 781 648 8700, Fax: 781 648 8707