IT Performance Measurement and the CIO Dashboard -- Measuring the Value Contribution of IT

Length of workshop:

Two days

General Overview:

Understanding your company's investment in - and return on - information technology (IT) is key to managing business risk and maximizing value from IT. Enable that understanding by creating a CIO Dashboard of performance measures that reports IT results in an easy-to-understand format. An effective dashboard must be based on a solid foundation of Business and Technology Objectives, Critical Success Factors (CSFs), and Key Performance Indicators (KPIs). This workshop focuses on techniques used to identify measures including: the Balanced IT Scorecard, the IT Process Model, the IT Value Proposition and the IT Performance Measurement Program. We will discuss the features and benefits of a comprehensive CIO Dashboard implementation, as well as case studies and examples of successful dashboards developed by organizations.

Leader: Kenneth Rau

Workshop Goals:

Participants will learn to establish a program of performance measurement for their IT organization and implement a CIO Dashboard for reporting results that meet the following key objectives:

• Link business strategy and IT objectives
• Establish an IT value proposition
• Improve communication between users and providers of technology services
• Enhance IT management capabilities and controls
• Ensure technology performance meets expectations and operates within acceptable parameters

And organizations with existing IT performance measurement programs can discover ways to improve and extend their programs.

Send your whole team -- workshop outputs will become first cuts at your organization's IT Balanced Scorecard, Process Model, KPIs for IT, and CIO Dashboard!

Intended Audience:

• CIOs and CTOs
• Members of the IT Steering Committee/Governance Council
• IT Line Managers and Staff
• IT Controllers/Financial Analysts
• IT Project Managers, Project Teams and User Representatives involved with the IT Performance Measurement Program

Prerequisites:

Basic understanding of Business and IT Management processes and procedures.

Outline/At a Glance:

1. Introduction and Course Overview
2. Group Exercise: Case Discussion
3. Measuring & Managing ROI
4. Top-down Approach to Developing IT Performance Measures
   1. Group Exercise: Using the Balanced Scorecard to ID KPIs and the IT Value Proposition
5. IT Financial and Process Analysis
6. 1. Group Exercise: Financial Analysis of IT
   2. Group Exercise: Identifying Measures of Effectiveness & Efficiency
7. Implementing and Automating Performance Reports
   1. Group Exercise: Develop a CIO Dashboard
8. Extended Use of Performance Measures
9. Seminar Summary and Close

For more information on bringing this workshop to your organization, contact Dennis Crowley by phone at +1 781 641 5125, by fax at +1 781 648 1950, or by e-mail at sales@cutter.com.