Knowledge Management: A Strategic Condition of Success

Leader: Claude Baudoin, Senior Consultant, Cutter Consortium

Length: 1 ½ days

Overview

Knowledge Management is like the proverbial elephant surrounded by blind explorers: depending which part of it they touch, they think it's a different thing. Document management, tacit knowledge extraction, learning management, communities of practice -- Knowledge Management (KM) is all of this and more. This workshop will elevate your understanding of KM as a strategic condition of success for your organization, and provide you with the principles of a comprehensive and successful KM program.

Workshop Goals:

At the end of the workshop, the participants will understand:

• The scope of Knowledge Management
• The rationale and benefits of the various components of KM
• Success stories and lessons learned in major organizations
• How to develop a KM roadmap
• How to get started

Intended Audience:

This workshop will benefit:

• Business managers who are experiencing a "pain point" related to the retention of knowledge, for example because of the demographics of their experienced staff
• Human Resources managers who want to align skills identification and training programs with modern forms of knowledge management
• IT managers who are in charge of Knowledge Management Systems
• CTOs and their reports who want to leverage knowledge communities to foster innovation, technology watch and competitive intelligence

Outline:

• Introductions and expectations
• Definitions of Knowledge Management. Rationale and benefits
• Framework for KM: people, communities, information
• KM processes and their owners
• Content Management Systems
• Communities of Practice
• Knowledge Help Desks
• Knowledge elicitation
• Collaboration Web 2.0 tools (blogs, wikis)
• Social networking and KM
• Case studies
• Creating a KM roadmap and getting started