CX Management in the Enterprise, Part VIII: Most Viable Cases

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CX Management in the Enterprise, Part VIII: Most Viable Cases

Executive Update
Posted February 11, 2020 in Data Analytics & Digital Technologies


Curt Hall

This Executive Update series examines the extent that organizations are using or planning to use CX practices and technologies, the status of implementing CX management, the establishment of dedicated enterprise CX groups, and the reason such groups oversee CX initiatives. Here in Part VIII, we examine survey findings about the use cases and domains organizations see as most viable for applying CX.