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Executive Update

CX Management in the Enterprise, Part V: The Leading Technologies

by Curt Hall

In Part V of this Executive Update series, we examine the various leading CX technologies organizations are interested in adopting.

Essential Cybersecurity Issues

3 Essential Cybersecurity Issues in Industry 4.0

by Feng Xu, by Xin Luo

In this Advisor, we examine the three conventional essential security requirements — confidentiality, integrity, and availability — which present somewhat different issues in the age of Industry 4.0.


Who Knew THAT Would Happen?

by Paul Clermont

Cutter Consortium Senior Consultant Paul Clermont describes some of the impact that AI has had at the boundaries of commer­cial organizations and public policy in an article aptly entitled, “Who Knew THAT Would Happen?” Those of us who have experienced unintended consequences of other technologies will want to answer “anybody” but should remind ourselves that some may not have the memory of prior years, and that hindsight is perfect. Clermont explores how to identify possible unintended consequences in advance and proposes countermeasures to negative unintended consequences in the form of design principles and public policies.


The AI Journey: What Is Real, and What Is AI?

by Lynne Ellyn

Cutter Consortium Fellow Lynne Ellyn recounts her experiences with AI technology in the real world, surveys the current landscape, and identifies key nontechnical issues that companies are likely to face when deploying AI-based systems.


Strategic Perspectives on AI Product Development

by Pavankumar Mulgund, by Sam Marrazzo

As AI becomes more visible as a corporate strategic tool, organizations will have to incorporate issues surrounding AI as part of corporate strategy. Pavankumar Mulgund and Sam Marrazzo help us by providing a framework for developing an AI strategy. The authors discuss the “minimum viable model” approach to the development of the underlying AI/ML models, along with the platform on which these models run and the inevitable tradeoffs. They conclude their piece by examining some best practices for the successful implementation of AI initiatives.


When AI Nudging Goes Wrong

by Richard Veryard

One way of getting an off-course system (or person) back on track is by nudging. This concept can be particularly useful in goal-directed systems. But, to reiterate, errors will occur. In his article, Richard Veryard describes technologically mediated nudging; the possible unintended consequences; and the need to consider the planning, design and testing, and operation of the system for robust and responsible nudging.


Vulnerability and Risk Mitigation in AI and Machine Learning

by David Biros, by Madhav Sharma, by Jacob Biros

Experienced IT practitioners know that errors will occur. A big part of building and managing complex systems is dealing with risk management (which includes identification and mitigation strategies). This is hard enough when documentation and source code exist. But the current state of ML-based AI tends to result in opaque black boxes, which make this activity, um, challenging. David Biros, Madhav Sharma, and Jacob Biros explore the implications for organizations and their processes.


Machine Learning and Business Processes: Transparency First

by William Jolitz

This article takes us to outer space (well, low Earth orbit, actually) to examine the issues around AI (in its ML incarnation) employed in a NASA system to track orbital debris. William Jolitz, the inventor of OpenBSD (open source Berkeley Software Distribution), makes the case for organization-wide awareness and alignment around ML and suggests that, like security, transparency cannot be bolted on later; it must be addressed at a project’s origin.