Assessing Business Value Creation from IT: A Diagnostic Roadmap for CIOs

by David J. Caruso

Massive shifts in e-commerce, collaborative work environments, and global operations make information technologies the very machinery of current commercial operations. IT plays an important role in strategic planning, and cost-effective implementation of the right IT investments creates competitive advantage. Nevertheless, recent research shows that 40% of enterprise resource planning (ERP) projects fail [1]. With such a high failure rate of pervasive backbone class systems, how can CIOs claim effective delivery of business value?

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Assessing Business Value Creation from IT: A Diagnostic Roadmap for CIOs1 May 2007

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